Level 1 IT Support Field Engineer and Print Services

eir business talent; Cork; On-site; EUR 30,000 - 40,000; Full time

Job summary

eir business talent is seeking a Level 1 IT Support Field Engineer to provide first-line IT support across four Cork sites. Approximately 30-50% of the role focuses on managing the printer fleet, with the rest dedicated to Level 1 helpdesk and end-user support.

Travel between sites in Cork is required with expenses fully covered. The ideal candidate has 1-2 years in a Helpdesk or IT Support role, solid customer service skills, and experience with Windows/Microsoft 365.

Qualifications

• 1-2 years experience in a Helpdesk, Service Desk or IT Support role.
• Experience providing first-line technical support.
• Strong customer service and communication skills.
• Knowledge of Microsoft Windows and Microsoft 365.
• Experience using ticketing systems.
• Full clean driving licence and access to transport are essential.

Responsibilities

• Provide Level 1 IT support to staff and students across 4 Cork locations.
• Act as primary on-site contact for the managed printer and multifunction device fleet.
• Perform preventative maintenance and first-line troubleshooting of print devices.
• Monitor device availability and ensure service levels are maintained.
• Manage consumables replenishment and stock control for print services.
• Log, track and resolve service requests and incidents.
• Escalate technical issues to vendors and specialist support teams as required.
• Travel between 4 site locations in Cork (expenses fully covered).

Skills

Helpdesk experience

First-line support

Customer service

Windows know-how

Microsoft 365

Troubleshooting

Ticketing systems

Driving licence

Job description

Level 1 IT Support Field Engineer and Print Services

We are seeking a customer-focused and proactive IT Support Engineer to provide first-line IT support across our client who has four sites across Cork. Approximately 30-50% of the role will focus on the management of our printer fleet, with the remainder dedicated to Level 1 helpdesk and end-user support services.

Key Responsibilities

• Provide Level 1 IT support to staff and students across all 4 locations.
• Act as primary on-site contact for the managed printer and multifunction device fleet.
• Perform preventative maintenance and first-line troubleshooting of print devices.
• Monitor device availability and ensure service levels are maintained.
• Manage consumables replenishment and stock control for print services.
• Log, track and resolve service requests and incidents.
• Escalate technical issues to vendors and specialist support teams as required.
• Travel between 4 site ocations in Cork. (expenses full covered)

Required Qualifications, Training and Experience

• 1-2 years experience in a Helpdesk, Service Desk or IT Support role.
• Experience providing first-line technical support.
• Strong customer service and communication skills.
• Knowledge of Microsoft Windows and Microsoft 365.
• Preventative maintenance and first-line troubleshooting
• Consumables replenishment and stock control
• Escalation of technical issues where required
• Experience using ticketing systems.
• Full clean driving licence and access to transport are essential.

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.

eir business talent, eir business and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir business talent, eir business and our clients apply all relevant Data Protection laws when processing your Personal Data.