Information Technology Support Engineer

Intellect; Dublin; Hybrid; EUR 35,000 - 55,000; Full time

Job summary

Intellect is seeking experienced IT Support Engineers / Service Desk Engineers to join a hybrid IT support team. The role covers 1st and 2nd line support across office-based and remote environments in Ireland.

You will handle incidents across Windows, Microsoft 365, devices, identity, networking, VPN, and meeting room technologies while ensuring high levels of customer service and timely resolutions.

Qualifications

• 3 years' experience in Service Desk, Helpdesk or Desktop Support.
• Full Irish Driving Licence.
• 3+ years' Microsoft 365 support experience.
• Experience with Intune, SCCM, Teams and SharePoint.
• Active Directory and Entra ID experience.
• Experience with VPN and Azure Virtual Desktop.
• Knowledge of networking and patching.
• Experience with Veeam.
• ITSM/ticketing experience.
• Strong troubleshooting, communication and customer service skills.

Responsibilities

• Provide 1st and 2nd level Service Desk and desktop support.
• Troubleshoot Windows laptops, desktops and peripherals.
• Support Microsoft 365, including Exchange Online, OneDrive, Teams, SharePoint and M365 Admin Centre.
• Support Intune and SCCM for device management.
• Provide Active Directory and Microsoft Entra ID support.
• Troubleshoot VPN, Azure Virtual Desktop and network connectivity.
• Support software installation and business applications.
• Provide Teams Rooms, AV and meeting room technology support.
• Perform hardware deployment, replacement and lifecycle management.
• Support joiner, mover and leaver processes.
• Maintain IT asset records and technical documentation.
• Use ITSM/ticketing systems to manage incidents and service requests.
• Escalate issues to internal teams and third-party suppliers.
• Support ICT projects, upgrades, rollouts and service improvement initiatives.
• Assist with Veeam backup and restore activities where required.

Skills

Windows

Microsoft 365

Active Directory

Entra ID

Intune

SCCM

VPN

Azure VDI

Networking

ITSM

Troubleshooting

Customer service

Tools

Intune

SCCM

Exchange Online

OneDrive

Teams

SharePoint

Entra ID

Azure VDI

VPN

Veeam

Job description

• Monday to Friday, with rota-based hours between 8:00 am and 5:30 pm
• Occasional attendance at other locations may be required
• Travel between Dublin and Wexford may be required
• Work Arrangement: Hybrid – 4 days onsite per week

We are currently seeking experienced IT Support Engineers / Service Desk Engineers to join an integrated IT support team providing 1st and 2nd level support across office-based and remote-working environments.

This is a hands-on role for an IT professional with strong Microsoft experience and excellent customer service skills.

The Role

You will provide technical support across Windows, Microsoft 365, end-user devices, identity and access, networking, VPN, business applications and meeting room technologies, managing incidents and service requests through to resolution or escalation.

Key Responsibilities

• Provide 1st and 2nd level Service Desk and desktop support.
• Troubleshoot Windows laptops, desktops and peripherals.
• Support Microsoft 365, including Exchange Online, OneDrive, Teams, SharePoint and M365 Admin Centre.
• Support Intune and SCCM for device management.
• Provide Active Directory and Microsoft Entra ID support.
• Troubleshoot VPN, Azure Virtual Desktop and network connectivity issues.
• Support software installation and business applications.
• Provide Teams Rooms, AV and meeting room technology support.
• Perform hardware deployment, replacement and lifecycle management.
• Support joiner, mover and leaver processes.
• Maintain IT asset records and technical documentation.
• Use ITSM/ticketing systems to manage incidents and service requests.
• Escalate issues to internal teams and third-party suppliers.
• Support ICT projects, upgrades, rollouts and service improvement initiatives.
• Assist with Veeam backup and restore activities where required.

Mandatory Requirements

• Minimum 3 years' experience in Service Desk, Helpdesk or Desktop Support.
• Full Irish Driving License
• 3+ years' Microsoft 365 support experience.
• Experience with Intune, SCCM, Teams and SharePoint.
• Active Directory and Entra ID experience.
• Experience with VPN and Azure Virtual Desktop.
• Knowledge of networking and patching.
• Experience with Veeam.
• ITSM/ticketing experience.
• Strong troubleshooting, communication and customer service skills.

Key Skills

Windows | Microsoft 365 | Intune | SCCM | Teams | SharePoint | Active Directory | Entra ID | Azure Virtual Desktop | VPN | Veeam | Networking | ITSM | Desktop Support | Hardware | Asset Management | Teams Rooms | AV

If you are an experienced IT Support / Service Desk professional looking for a new hybrid contract opportunity, we would be keen to hear from you.