Leisure Club Receptionist

Glenroyal Hotel & Leisure Club; Maynooth; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Volunteer day

Free on-site parking

Complimentary gym membership

Tea/coffee on shift

Birthday leave

Additional annual leave

Meals and snacks in canteen

Internal/external training provided

Staff discount across hotel amenities

Staff canteen, changing room & shower

Job summary

Glenroyal Hotel & Leisure Club in Maynooth invites applications for a friendly Leisure Club Receptionist to welcome members and guests and manage day-to-day reception duties.

You will answer calls, register new members, check clients in and out, and work with the team to ensure smooth operations, delivering outstanding service.

The role requires excellent English, at least one year of busy reception experience, strong admin skills, and a flexible schedule, including shifts up to 5 days in 7.

Qualifications

• Excellent written and spoken English.
• 1 year minimum at busy reception.
• Strong administration and organisational skills.
• Positive team player with customer focus.
• Flexible shifts up to 5 days in 7.
• Gym or Swim qualification is an advantage.

Responsibilities

• Meet and greet customers professionally.
• Register new members and handle queries.
• Answer and manage calls promptly.
• Check in/out members and guests.
• Respond to customer queries and requests.
• Resolve complaints; work with team for smooth operation.

Skills

English

Reception experience

Organisational skills

Team player

Customer service

Shift flexibility

Gym/Swim qualification

Job description

The 4-star Glenroyal Hotel & Leisure Club is seeking a customer-focused Leisure Club Receptionist to join our fantastic team. Conveniently located just a short stroll from Maynooth town centre and only a 25-minute drive from Dublin City Centre, the Glenroyal Hotel is easily accessible via national rail and bus services.

Role Overview:

As a Leisure Club Receptionist, you will be the first point of contact for our members and guests. You will be responsible for providing a warm welcome, ensuring smooth day-to-day operations at the leisure club reception, and delivering excellent customer service.

Main Responsibilities:

• Meeting & greeting customers in a professional & friendly manner
• Register new members and handle membership queries
• Answer and manage incoming calls promptly and professionally
• Checking in & out members and guests
• Responding to all customer queries & requests
• Handle and resolve customer complaints where appropriate
• Work closely with other team members to ensure a smooth operation

Skills & Experience Requirements:

• Excellent written and spoken English
• Minimum 1 year experience working at a busy reception
• Strong administration and organisational skills
• Team Player with a positive attitude
• Demonstrated commitment to delivering outstanding customer service
• Flexibility to work a variety of shifts, up to 5 days over 7
• Gym or Swim qualification an advantage

We offer great team benefits including:

• 1 paid volunteering day per year
• Free on-site parking
• Complimentary gym membership
• Free tea/coffee from Shoda Cafe on shift
• Paid birthday leave each year
• Additional annual leave days based off length of service
• Daily meals and snacks in canteen
• Internal/external training provided
• Staff discount across hotel amenities
• Staff canteen, changing room & shower facilities

If this sounds like the right fit for you, we'd love to hear from you!