Leisure Club Reception

Talbot Hotel Carlow; Carlow; On-site; EUR 27,000 - 32,000; Full time

Benefits offered by this job

Free parking

Complimentary Leisure Club Membership

Staff Meals

Contributory company pension scheme

Company Life Insurance Scheme

Employee Assistance Programme

Talbot Collection Friends and Family?

Training and Development Opportunities

Being part of a progressive & growing

Job summary

Talbot Hotel Carlow is seeking a Leisure Club Attendant to assist with daily administration of the leisure centre, support membership processing, and help maintain a clean, safe swimming pool area for members and guests.

You will handle phone and email inquiries, renewals, mailshots, and reception duties, while ensuring accurate cash handling and paperwork flow. The role offers ongoing training and a friendly, growing workplace.

Qualifications

• Experience in customer service required.
• Ability to perform cash handling and balancing.
• Proficient with administrative tasks and data entry.

Responsibilities

• Handle customer complaints efficiently and notify management.
• Count and balance cash in the safe; file papers to accounts.
• Process daily paperwork and update renewal records.
• Update the system with renewals and new member entries.
• Send mailshots to members and prospective members.
• Answer queries via phone or email about memberships.
• Cover reception desk as needed.
• Schedule gym consultations.
• Ensure safe chemical levels and use safety gear.
• Perform daily checks of facilities.
• Maintain a positive Leisure Club environment.

Skills

Customer service

Administrative skills

Cash handling

Membership system

Tools

Membership software

Job description

Overall Job Purpose

The Leisure Club Attendant assists in the day to day running of administration in the leisure centre in line with the company's "Empower Your Excellence" customer service programme. Assisting in the daily cleaning of Club and maintaining a safe and comfortable swimming pool area for members and guests. Support the sales and processing of leisure centre membership.

Role Specific Duties

• Deal with customer complaints in an efficient and professional manner and to notify Management of these
• Ensure that cash in the safe is counted and balanced and brought over to the accounts office with the relevant paperwork.
• Ensure that all paperwork placed in the safe is processed on daily basis.
• Update the system with renewals of membership, enter any new members on the system and keep all membership information up to date.
• Process mailshots to members/perspective members ie. Renewal letters, promotions etc.
• Deal with any queries over the phone or via email in relation to membership or for existing members.
• Cover the reception desk as and when required.
• Take appointments for gym consultations.
• Ensure the correct levels of chemicals are used in all areas and that all safety equipment is used when handling any chemicals.
• Carry out daily routine checks and inspections of the facilities.
• Maintain a positive working environment in the Leisure Club

Some Of Our Benefits

• Free parking
• Complimentary Leisure Club Membership
• Staff Meals
• Contributory company pension scheme. (12 months service requirement)
• Company Life Insurance Scheme
• Employee Assistance Programme
• Talbot Collection Friends and Family Rates
• Training and Development Opportunities - we invest in our people
• Being part of a progressive & growing company

Talbot Hotel Carlow, part of the Talbot Collection is an equal opportunities employer