Key Account Manager – Regulated Facility Growth (Car)

CWS Cleanrooms; Galway; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Company car

Job summary

SSE, part of the CWS Cleanrooms family, is seeking a Key Account Manager to lead regional teams and act as primary client contact for assigned accounts in Ireland. Reporting to the Senior Operations Manager, the role focuses on delivering operational excellence, regulatory compliance, and strong client partnerships across designated regions.

You will oversee client relationships, drive growth opportunities, and ensure KPIs, budgets, and invoicing accuracy while supporting staffing and continuous

Qualifications

• 3–5 years of experience in a similar management role.
• Experience delivering exceptional customer service and managing client relationships.
• Experience leading teams across multiple sites or accounts.
• Understanding GMP standards or similar regulated environments.
• Demonstrated success in driving operational improvements.
• Commercial awareness with P&L management experience.
• Hands-on leadership with change management.

Responsibilities

• Lead and manage client relationships to ensure high service standards and customer satisfaction.
• Act as the primary contact for designated accounts and promptly resolve client issues and complaints.
• Promote additional services and identify opportunities to support account growth.
• Ensure operational KPIs, quality standards, and financial targets are achieved.
• Manage performance, productivity, and development of Site Managers and teams.
• Oversee account P&L, budgets, and invoicing accuracy.
• Ensure GMP, ISO, health & safety, and client standards compliance.
• Conduct client site inspections and implement corrective actions as required.
• Support staffing, performance management, coaching, and succession planning.
• Drive operational improvements and identify efficiency opportunities.
• Maintain strong cross-team relationships for consistent service delivery.
• Support ad hoc projects and business initiatives.

Skills

Client relationship management

Team leadership

Commercial acumen

Regulatory compliance

Multi-site account leadership

Education

Building Services qualification or equivalent

Tools

CMMS

Service desk software

Job description

SSE, part of the CWS Cleanrooms family, is seeking a Key Account Manager to lead regional teams and act as primary client contact for assigned accounts in Ireland. Reporting to the Senior Operations Manager, the role focuses on delivering operational excellence, regulatory compliance, and strong client partnerships across designated regions.

You will oversee client relationships, drive growth opportunities, and ensure KPIs, budgets, and invoicing accuracy while supporting staffing and continuous