Regional Key Account Manager – Facilities GMP + Company Car

CWS; Galway; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Company car

Job summary

SSE, part of the CWS Cleanrooms family, is seeking a Key Account Manager to lead regional teams and act as the primary client contact for designated accounts in Galway, Ireland. You will drive service excellence, regulatory compliance and strong client partnerships across multiple sites.

Reporting to the Senior Operations Manager, you will manage operational delivery, align budgets, and oversee KPIs while promoting growth through additional services and effective team leadership.

Qualifications

• Full clean driving licence required.
• 3-5 years in a similar management role.
• Experience delivering exceptional customer service and managing client relationships.
• Experience leading teams across multiple sites or accounts.
• Understanding GMP/ISO or similar regulated environments.
• Proven ability to drive operational improvements and P&L awareness.
• Formal Building Services qualification or equivalent experience.
• Hands-on leadership and change management capabilities.
• Experience using CMMS and service desk software.
• Experience in fast-paced facilities environments.
• Flexible, collaborative, solutions-focused approach.
• Demonstrates courage, conviction and accountability.
• Supports visionary leadership and cross-functional collaboration.

Responsibilities

• Lead and manage client relationships to ensure high service standards.
• Be the primary contact for designated accounts and resolve issues quickly.
• Promote additional services and identify growth opportunities.
• Ensure KPIs, quality standards and financial targets are met.
• Manage performance and development of Site Managers and teams.
• Oversee account P&L, budgets and invoicing accuracy.
• Ensure GMP/ISO compliance and health & safety standards.
• Conduct client site inspections and implement corrective actions.
• Support staffing, coaching and succession planning.
• Drive operational improvements for efficiency and value.
• Maintain strong cross-functional collaboration for consistent delivery.
• Support ad hoc projects and business initiatives.

Skills

Driving licence

3-5 years exp

Client relationships

Multi-site leadership

GMP familiarity

P&L awareness

Building services cert

Change management

CMMS experience

Facilities sector

Collaboration

Accountability

Integrity

Tools

CMMS

Job description

SSE, part of the CWS Cleanrooms family, is seeking a Key Account Manager to lead regional teams and act as the primary client contact for designated accounts in Galway, Ireland. You will drive service excellence, regulatory compliance and strong client partnerships across multiple sites.

Reporting to the Senior Operations Manager, you will manage operational delivery, align budgets, and oversee KPIs while promoting growth through additional services and effective team leadership.