Key Account Manager - Connacht

CWS Cleanrooms; Galway; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Company car

Job summary

SSE, part of the CWS Cleanrooms family, is seeking a Key Account Manager to lead regional teams and act as primary client contact for assigned accounts in Ireland. Reporting to the Senior Operations Manager, the role focuses on delivering operational excellence, regulatory compliance, and strong client partnerships across designated regions.

You will oversee client relationships, drive growth opportunities, and ensure KPIs, budgets, and invoicing accuracy while supporting staffing and continuous

Qualifications

• 3–5 years of experience in a similar management role.
• Experience delivering exceptional customer service and managing client relationships.
• Experience leading teams across multiple sites or accounts.
• Understanding GMP standards or similar regulated environments.
• Demonstrated success in driving operational improvements.
• Commercial awareness with P&L management experience.
• Hands-on leadership with change management.

Responsibilities

• Lead and manage client relationships to ensure high service standards and customer satisfaction.
• Act as the primary contact for designated accounts and promptly resolve client issues and complaints.
• Promote additional services and identify opportunities to support account growth.
• Ensure operational KPIs, quality standards, and financial targets are achieved.
• Manage performance, productivity, and development of Site Managers and teams.
• Oversee account P&L, budgets, and invoicing accuracy.
• Ensure GMP, ISO, health & safety, and client standards compliance.
• Conduct client site inspections and implement corrective actions as required.
• Support staffing, performance management, coaching, and succession planning.
• Drive operational improvements and identify efficiency opportunities.
• Maintain strong cross-team relationships for consistent service delivery.
• Support ad hoc projects and business initiatives.

Skills

Client relationship management

Team leadership

Commercial acumen

Regulatory compliance

Multi-site account leadership

Education

Building Services qualification or equivalent

Tools

CMMS

Service desk software

Job description

SSE is a proud member of the CWS Cleanrooms family, a leading European system provider specializing in contamination control for the pharma, biotech, medtech, and microelectronics sectors. Under CEO Andreas Wenzel, they offer end-to-end cleanroom management, including protective clothing rental, specialized on-site cleaning, laboratory disinfection, and industry training.

Your Role

SSE is currently recruiting for a Key Account Manager to lead designated regional teams and act as the primary client contact for assigned accounts.

Reporting to the Senior Operations Manager, the successful candidate will be responsible for operational delivery across their designated region and account portfolio, ensuring service excellence, regulatory compliance, and strong client partnerships.

Responsibilities

include, but are not limited to, the following:

• Lead and manage client relationships, ensuring high service standards and customer satisfaction.
• Act as the primary point of contact for designated accounts and promptly resolve client issues and complaints.
• Promote additional services and identify opportunities to support account growth.
• Ensure operational KPIs, quality standards, and financial targets are achieved.
• Manage the performance, productivity, and development of Site Managers, Supervisors, and operational teams.
• Oversee account P&L performance, budgets, and invoicing accuracy.
• Ensure compliance with GMP, ISO, health & safety, and client-specific standards.
• Conduct client site inspections and implement corrective actions where required.
• Support staffing, performance management, coaching, and succession planning activities.
• Drive operational improvements and identify opportunities for increased efficiency and value.
• Maintain strong working relationships across operational teams to ensure consistent service delivery.
• Support ad hoc projects and business initiatives as required.

What We're Looking For

• Full clean Driving Licence
• 3 - 5 year of experience in a Similar role in a Management position
• Experience delivering exceptional customer service and managing client relationships.
• Experience leading teams across multiple sites or accounts.
• Understanding and experience of GMP standards or similar regulated environments.
• Demonstrated success in driving operational improvement.
• Commercial awareness with P&L management experience.
• High level of technical competence and a formal Building Services qualification or equivalent experience.
• Hands-on leadership style with experience managing change.
• Experience using CMMS, service desk software, and related technologies.
• Experience working in a fast-paced facilities environment.
• Flexible, collaborative, and solutions-focused approach.

Key Leadership Competencies

• Courage & Conviction: Takes ownership, communicates openly, and encourages honest feedback.
• Visionary Leadership: Provides direction, inspires teams, and supports employee development.
• Organisational Collaboration: Builds strong partnerships and works effectively across functions.
• Accountability for Excellence: Drives high performance and continuous improvement.
• Integrity: Demonstrates professionalism, ethical behaviour, and commitment to company values.

• Competitive Salary + Company Car included in the package