Junior Network Engineer & IT Support Specialist

Test Triangle Ltd; Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

Zohorecruit in Dublin is looking for an entry-level IT support technician to assist end users and maintain desktop equipment.

You will perform floor-walks, install and de-install desktop tech, manage cabling, and help with incident logging and asset management.

The role requires basic technical knowledge, good communication, and willingness to learn; daily team huddle and collaboration with administrators and project managers.

Qualifications

• Basic level of technical expertise.
• Support End Users with Testing and after a move.
• Identify trends and feed back to Administrator & Project Manager.

Responsibilities

• Floor-walk and support End Users with Testing, and after a move.
• Pick up and resolve 1st line issues and update issues log.
• Assist user in raising an incident ticket for unresolved issues and record incident number in the issues log.
• Identify any trends and feed back to Administrator & Project Manager.
• Attend daily huddle with the Team Leader detailing work for the day.
• Direct any non-tech issues to the relevant support team.
• Accept delivery of tech (including unboxing and managing waste as per site instruction).
• Install and de-install desktop tech (including but not limited to desktop, monitors, keyboards, mice, camera). De-install AV equipment.
• Cabling to the correct tech standards.
• Test every desk has operational tech.
• Admin (e.g. filling in trackers and related spreadsheets).
• Asset management.
• Bubble-wrap equipment and cables ready for movement.
• Separate de-installed kit into reuse, and dispose.
• Any other reasonable task.

Skills

Basic technical knowledge

1st line support

End user support

Good communications

Job description

Zohorecruit in Dublin is looking for an entry-level IT support technician to assist end users and maintain desktop equipment.

You will perform floor-walks, install and de-install desktop tech, manage cabling, and help with incident logging and asset management.

The role requires basic technical knowledge, good communication, and willingness to learn; daily team huddle and collaboration with administrators and project managers.