Network Support Engineer

Fortray Global Service Limited; Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Fortray Global Service Limited in Dublin is seeking an entry-level Network Support Engineer to launch a career in networking. No prior professional networking experience is required; the ideal candidate has a genuine interest in networking, a willingness to learn, and good problem-solving skills.

You will support IT and network teams with monitoring, troubleshooting, configuration, and day-to-day network operations while developing practical experience with network infrastructure and

Qualifications

• Interest in networking and basic understanding of TCP/IP, OSI model, IP addressing, DNS and DHCP.
• Willingness to learn and troubleshoot technical issues.
• Ability to assist with monitoring, configuration, and network operations.

Responsibilities

• Assist with monitoring network performance and availability.
• Troubleshoot basic network connectivity and access issues.
• Support the configuration and maintenance of network devices.
• Assist with routers, switches, wireless access points, and related equipment.
• Investigate and resolve basic network incidents.
• Support IP addressing, DNS, DHCP, and network connectivity.
• Log, update, and resolve network-related tickets.
• Escalate complex network issues to senior engineers when required.
• Maintain network documentation, diagrams, and configuration records.
• Assist with network security and access control activities.
• Follow IT security, change management, and network support procedures.

Skills

TCP/IP

OSI Model

IP Addressing

DNS

DHCP

Routers

Switches

LAN/WAN

Wi-Fi

Firewalls

Network Monitoring

Ticketing Systems

Education

Computer Networking

Network Engineering

Information Technology

Computer Science

Cyber Security

Computer Engineering

Engineering

Related discipline

Job description

Are you a recent graduate, career changer, or someone looking to start a career in Network Support?

We are looking for motivated individuals to begin a career in an Entry-Level Network Support Engineer environment. You do not need previous professional networking experience. What matters is your interest in networking, willingness to learn, attention to detail, and ability to troubleshoot technical issues.

You will support IT and network teams with monitoring, troubleshooting, configuration, and day-to-day network operations while developing practical experience with network infrastructure and technologies.

Key Responsibilities

• Assist with monitoring network performance and availability.
• Troubleshoot basic network connectivity and access issues.
• Support the configuration and maintenance of network devices.
• Assist with routers, switches, wireless access points, and related equipment.
• Investigate and resolve basic network incidents.
• Support IP addressing, DNS, DHCP, and network connectivity.
• Log, update, and resolve network-related tickets.
• Escalate complex network issues to senior engineers when required.
• Maintain network documentation, diagrams, and configuration records.
• Assist with network security and access control activities.
• Follow IT security, change management, and network support procedures.

Skills & Knowledge

You don't need professional networking experience, but an interest in networking and basic understanding of areas such as:

• TCP/IP and OSI model
• IP addressing and subnetting
• DNS and DHCP
• Routers and switches
• LAN and WAN concepts
• Wi-Fi and wireless networking
• Firewalls and network security fundamentals
• Network monitoring and ticketing systems

Education

A degree in Computer Networking, Network Engineering, Information Technology, Computer Science, Cyber Security, Computer Engineering, Engineering, or a related discipline can be helpful, but relevant technical knowledge and a willingness to learn may also be considered.

Please note: Visa sponsorship is not available for this position.