Junior IT Support Specialist – End-User Tech & Onboarding

Milestone Technologies, Inc.; Limerick; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Mentorship

Hands-on experience

Career development

Job summary

Milestone Technologies seeks an Associate Technical Support Specialist to join our end-user support team. This role offers foundational experience in IT operations and hands-on support within a fast-paced environment.

The successful candidate will assist employees with day-to-day technology issues, gain exposure to a wide range of enterprise technologies and support processes, and develop technical skills in a collaborative setting.

Qualifications

• Experience in enterprise support environments or help desk operations.
• Familiarity with ServiceNow or similar ticketing platforms.
• Basic understanding of networking concepts and remote access solutions.
• Experience supporting mobile devices and modern workplace technologies.

Responsibilities

• Respond to user support requests via ticketing, chat, email, and in-person channels.
• Troubleshoot hardware, software, and access-related issues for end users.
• Support laptops, desktops, printers, mobile devices, and collaboration tools.
• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
• Support users across Windows, macOS, and ChromeOS.
• Assist with workstation setup and onboarding activities.
• Document troubleshooting steps and follow procedures.

Skills

Customer service

Team collaboration

Adaptability

Communication skills

Tools

ServiceNow

Ticketing systems

Windows/macOS support

Job description

Milestone Technologies seeks an Associate Technical Support Specialist to join our end-user support team. This role offers foundational experience in IT operations and hands-on support within a fast-paced environment.

The successful candidate will assist employees with day-to-day technology issues, gain exposure to a wide range of enterprise technologies and support processes, and develop technical skills in a collaborative setting.