Desktop Support Technician

Fruition Group Ireland; Dublin; On-site; EUR 50,000 - 65,000; Full time

Job summary

Fruition Group Ireland seeks an experienced Desktop Support Engineer to provide onsite L2 support across end-user computing and workplace technology in Dublin. You will combine enterprise desktop expertise with hands-on SCCM work and security remediation.

You will diagnose and resolve Windows 11 issues, manage deployments, patches and endpoint remediation, and collaborate with Security, EUC, Infrastructure and Service Desk teams to ensure resilient IT operations.

Qualifications

• Minimum 5 years' enterprise desktop or deskside support experience.
• Strong Windows 11 troubleshooting across endpoints and peripherals.
• Hands-on SCCM experience including client health, software distribution and deployment troubleshooting.
• Experience with Windows patching, endpoint vulnerability remediation and security compliance.
• Application installation, removal and troubleshooting in an enterprise environment.
• Working knowledge of Active Directory, Microsoft 365, OneDrive and networking fundamentals.
• Familiarity with Intune, Autopilot and PowerShell.
• BIOS, firmware and driver management knowledge.

Responsibilities

• Provide onsite L2 support for endpoints, peripherals and workplace technology.
• Diagnose and resolve hardware, software, Windows OS and connectivity issues.
• Support device builds, replacements, refreshes, software installations and deployments.
• Provide onsite hands-and-feet support for remote infrastructure and resolver teams.
• Take ownership of onsite incidents and coordinate with the appropriate teams through to resolution.
• Troubleshoot Microsoft SCCM client health, communication, software installation and deployment failures.
• Support Windows security updates, patching, software distribution and endpoint remediation.
• Investigate and remediate vulnerable, non-compliant and unsuccessfully patched endpoints.
• Troubleshoot application and third-party software failures, including upgrading or removing vulnerable software.
• Validate successful deployments and endpoint remediation, supporting rescans and evidence gathering where required.
• Maintain accurate documentation and provide clear progress and status updates.
• Work closely with Security, EUC, Infrastructure, Network and Service Desk teams.

Skills

Desktop support

Windows troubleshooting

Incident ownership

Documentation skills

Team collaboration

Tools

Microsoft SCCM

Active Directory

Microsoft 365

Intune

PowerShell

Job description

We are seeking an experienced Desktop Support Engineer to provide onsite technical support across end-user computing and workplace technology. This position extends beyond traditional deskside break/fix support. The successful candidate will combine strong enterprise desktop support experience with hands-on Microsoft SCCM expertise and experience in endpoint vulnerability remediation and security compliance.

Key Responsibilities

• Provide onsite L2 support for endpoints, peripherals and workplace technology.
• Diagnose and resolve hardware, software, Windows operating system and connectivity issues.
• Support device builds, replacements, refreshes, software installations and deployments.
• Provide onsite hands-and-feet support for remote infrastructure and resolver teams.
• Take ownership of onsite incidents and coordinate with the appropriate teams through to resolution.
• Troubleshoot Microsoft SCCM client health, communication, software installation and deployment failures.
• Support Windows security updates, patching, software distribution and endpoint remediation.
• Investigate and remediate vulnerable, non-compliant and unsuccessfully patched endpoints.
• Troubleshoot application and third-party software failures, including upgrading or removing vulnerable software.
• Validate successful deployments and endpoint remediation, supporting rescans and evidence gathering where required.
• Maintain accurate documentation and provide clear progress and status updates.
• Work closely with Security, EUC, Infrastructure, Network and Service Desk teams.

Required Skills and Experience

• Minimum of 5 years' relevant enterprise desktop or deskside support experience.
• Strong Windows 11 troubleshooting experience across endpoints and peripherals.
• Hands-on Microsoft SCCM experience, including client health, software distribution and deployment troubleshooting.
• Experience with Windows patching, endpoint vulnerability remediation and security compliance.
• Application installation, removal and troubleshooting experience within an enterprise environment.
• Working knowledge of Active Directory, Microsoft 365, OneDrive and networking fundamentals.
• Familiarity with Intune, Autopilot and PowerShell.
• Familiarity with BIOS, firmware and driver management.
• Strong ITSM skills, including incident ownership, documentation, communication and escalation.

The successful candidate will demonstrate strong technical troubleshooting capabilities, a high level of ownership and the ability to work effectively with both local users and remote technical teams.