Junior IT Operations Specialist - Flexible Work & Growth

Emergn; Dublin; On-site; EUR 27,000 - 28,000; Full time

Benefits offered by this job

Health and life insurance

25 days annual leave

Medical and Dental benefits

Birthday gift

Travel insurance

Flexible work model

Job summary

Emergn is a technology and management consultancy focused on delivering lasting change for its clients. The Junior IT Operations Specialist will help keep IT services running smoothly and reliably as part of a global, collaborative team.

You will provide first-line IT support, aid with account provisioning, and help improve IT documentation while learning our tools and processes from experienced colleagues.

Qualifications

• 1-2 years experience in IT support or a helpdesk role.
• Basic understanding of hardware, software and IT troubleshooting.
• Familiarity with Microsoft 365 apps.
• Willingness to learn identity/access and basic network concepts on the job.
• A helpful, customer-focused attitude and good communication skills.
• Good organisational skills and attention to detail.
• Excellent English skills.

Responsibilities

• Provide first-line IT support to employees for everyday hardware, software, and access questions.
• Help set up new user accounts and assist with access and offboarding tasks.
• Troubleshoot common issues such as passwords, printing, and Microsoft 365 apps.
• Log, track, and elevate support tickets to more senior colleagues when needed.
• Help keep IT documentation and user guides up to date.
• Learn our tools and processes with support from an experienced team.

Skills

Excellent English skills

Customer-focused attitude

Strong communication skills

Good organisational skills

Education

Relevant IT qualification

Tools

Microsoft 365

Job description

Emergn is a technology and management consultancy focused on delivering lasting change for its clients. The Junior IT Operations Specialist will help keep IT services running smoothly and reliably as part of a global, collaborative team.

You will provide first-line IT support, aid with account provisioning, and help improve IT documentation while learning our tools and processes from experienced colleagues.