Frontline IT Support Engineer - Hybrid, Growth Path

SPECTOR; Dublin; Hybrid; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance Programme

21 Days Annual Leave

Job summary

Spector, an IT services company in Ireland, is hiring a first-line engineer for our service desk. You’ll handle calls, chats, and in-person support, fix common hardware and software issues, and escalate when needed. The role offers hybrid working post onboarding and a clear path into higher IT roles.

With roughly a year of relevant experience, you’ll build practical knowledge across Windows, macOS, and common apps, while learning our policies and tools. This is a real career start in IT.

Qualifications

• Around a year or more of experience in a similar first-line or support role.
• Solid grounding in computer hardware, Windows and macOS, and common software.
• Ability to troubleshoot a network connection, spot a protocol issue, and configure basic settings.
• Clear written and verbal communication, able to explain technical things to non-technical clients.
• Genuine willingness to learn and adapt to new technology.

Responsibilities

• Be the first point of contact for technical support across phone, email, chat, and in person, courteously, promptly, and professionally.
• Troubleshoot and resolve everyday hardware, software, and network issues by working the problem and finding the right fix.
• Install, configure, and maintain computers, printers, peripherals, and software.
• Set up and configure user accounts, email accounts, and related IT systems.
• Log every request, incident, and solution accurately in the ticketing system.
• Work with the wider team to crack complex problems, and elevate when a job needs more than first-line.
• Show clients the basics, password resets, software use, security good habits, so they're more confident next time.
• Help test and roll out software updates and patches.
• Keep your knowledge of our hardware, software, and IT policies up to date.

Job description

Spector, an IT services company in Ireland, is hiring a first-line engineer for our service desk. You’ll handle calls, chats, and in-person support, fix common hardware and software issues, and escalate when needed. The role offers hybrid working post onboarding and a clear path into higher IT roles.

With roughly a year of relevant experience, you’ll build practical knowledge across Windows, macOS, and common apps, while learning our policies and tools. This is a real career start in IT.