Junior IT Operations Specialist

Emergn; Dublin; On-site; EUR 27,000 - 28,000; Full time

Benefits offered by this job

Health and life insurance

25 days annual leave

Medical and Dental benefits

Birthday gift

Travel insurance

Flexible work model

Job summary

Emergn is a technology and management consultancy focused on delivering lasting change for its clients. The Junior IT Operations Specialist will help keep IT services running smoothly and reliably as part of a global, collaborative team.

You will provide first-line IT support, aid with account provisioning, and help improve IT documentation while learning our tools and processes from experienced colleagues.

Qualifications

• 1-2 years experience in IT support or a helpdesk role.
• Basic understanding of hardware, software and IT troubleshooting.
• Familiarity with Microsoft 365 apps.
• Willingness to learn identity/access and basic network concepts on the job.
• A helpful, customer-focused attitude and good communication skills.
• Good organisational skills and attention to detail.
• Excellent English skills.

Responsibilities

• Provide first-line IT support to employees for everyday hardware, software, and access questions.
• Help set up new user accounts and assist with access and offboarding tasks.
• Troubleshoot common issues such as passwords, printing, and Microsoft 365 apps.
• Log, track, and elevate support tickets to more senior colleagues when needed.
• Help keep IT documentation and user guides up to date.
• Learn our tools and processes with support from an experienced team.

Skills

Excellent English skills

Customer-focused attitude

Strong communication skills

Good organisational skills

Education

Relevant IT qualification

Tools

Microsoft 365

Job description

Junior IT Operations Specialist

Department: Finance & Operations

Employment Type: Full Time

Location: Ireland

Compensation: €2,400 - €2,500 / month

Emergn is a technology and management consultancy with a mission to set our clients free. No dependency. No short-term fix. Just teaching them the real cure to their problems, so they can stay ahead of their competitors now and forever.

A different kind of consultancy like this needs a different kind of team. One you might be just the right fit for.

This is a place for people who want to:

– Make a real difference. Here, you solve problems for real. No endless engagements or running up the clock. You get to see how change really works for some of the world’s greatest businesses.

– Never stop growing. We turn our expertise back on ourselves. Here, you’re always learning, stretching your thinking at the cutting edge of how organizations grow, which means staying at the cutting edge of your own growth too.

– Belong everywhere. We’re a global community of experts who work without borders. Friendly, supportive, and genuinely collaborative. Because when you’re trying to change an industry, you need people who have each other’s backs.

As an Junior IT Operations Specialist at Emergn you will support our team in keeping IT services running smoothly and reliably.

Join our team and let’s change the game together!

We want you to:

• Provide first-line IT support to employees for everyday hardware, software, and access questions.
  Help set up new user accounts and assist with access and offboarding tasks.
• Troubleshoot common issues such as passwords, printing, and Microsoft 365 apps.
• Log, track, and elevate support tickets to more senior colleagues when needed.
• Help keep IT documentation and user guides up to date.
• Learn our tools and processes with support from an experienced team.

This job might be for you if you have:

• 1-2 years experience in IT support, a helpdesk role, an internship, or a relevant qualification.
• A basic understanding of hardware, software, and common IT troubleshooting.
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive).
• A willingness to learn identity/access and basic network concepts on the job.
• A helpful, customer-focused attitude and good communication skills.
• Good organisational skills and attention to detail.
• Excellent English skills.

What we offer:

• Salary: 2400 – 2500 EUR gross/month.
• Work within a dynamic international team of experts.
• Excellent opportunity for personal and professional development.
• Flexible work model and the freedom to choose the tools that suit you best – Mac or Windows.
• Ability to work with modern technologies.
• Extensive catalogue of educational programs, the possibility of training and certification at the expense of the company.
• Health and life insurance.
• 25 days annual leave.
• Medical and Dental benefits.
• Birthday gift.
• Travel insurance.