Japanese-Speaking Tech Support Engineer – Onsite Ireland

Dell; Cork; On-site; EUR 40,000 - 60,000; Full time

Job summary

Dell Technologies is seeking a Japanese-speaking Technical Support Engineer for Dublin or Cork (onsite). The role involves resolving complex hardware and software issues, providing remote diagnostic support, and detailing problem resolutions for customers.

You will work with cross-functional teams, including field, engineering, and local Japan teams, especially during critical events. The ideal candidate has native-level Japanese, strong English, and solid troubleshooting skills to deliver

Qualifications

• Native-level Japanese proficiency (spoken and written).
• Strong English communication skills (spoken and written).
• Ability to perform technical troubleshooting using diagnostic tools.

Responsibilities

• Resolve complex hardware and software issues in a fast-paced, customer-critical environment.
• Act as a customer advocate and drive timely escalations.
• Collaborate with field, engineering, and local Japan teams during critical events.
• Maintain accurate documentation and manage case priorities.

Skills

Native-level Japanese

English communication

Technical troubleshooting

Tools

Diagnostic tools

Job description

Dell Technologies is seeking a Japanese-speaking Technical Support Engineer for Dublin or Cork (onsite). The role involves resolving complex hardware and software issues, providing remote diagnostic support, and detailing problem resolutions for customers.

You will work with cross-functional teams, including field, engineering, and local Japan teams, especially during critical events. The ideal candidate has native-level Japanese, strong English, and solid troubleshooting skills to deliver