Japanese Speaking Technical Support Engineer

Dell; Cork; On-site; EUR 40,000 - 60,000; Full time

Job summary

Dell Technologies is seeking a Japanese-speaking Technical Support Engineer for Dublin or Cork (onsite). The role involves resolving complex hardware and software issues, providing remote diagnostic support, and detailing problem resolutions for customers.

You will work with cross-functional teams, including field, engineering, and local Japan teams, especially during critical events. The ideal candidate has native-level Japanese, strong English, and solid troubleshooting skills to deliver

Qualifications

• Native-level Japanese proficiency (spoken and written).
• Strong English communication skills (spoken and written).
• Ability to perform technical troubleshooting using diagnostic tools.

Responsibilities

• Resolve complex hardware and software issues in a fast-paced, customer-critical environment.
• Act as a customer advocate and drive timely escalations.
• Collaborate with field, engineering, and local Japan teams during critical events.
• Maintain accurate documentation and manage case priorities.

Skills

Native-level Japanese

English communication

Technical troubleshooting

Tools

Diagnostic tools

Job description

Job Description

(R ) Japanese-Speaking Technical Support Engineer - 2 OpeningsLocation: Dublin or Cork (Onsite)Hiring Manager: Gerald LawAt Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.Join us to do the best work of your career and make a profound social impact as a Japanese-speaking Technical Support Engineer on our Technical Support Team in Cork or Dublin.What you’ll achieveAs a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

What you’ll achieve

You will:

• Resolve issues while working closely with multi-functional teams. Troubleshoot and resolve complex hardware and software issues using diagnostic tools and technical expertise
• Act as a customer advocate, communicating clear action plans and driving timely escalations.
• Collaborate cross‑functionally with field, engineering, and local Japan teams, including during critical events.
• Manage case priorities, maintain accurate documentation, and ensure consistent, cle.

Essential Requirements

Here’s what we are looking for with this role:

• Native‑level Japanese proficiency (spoken and written), plus strong English communication skills (spoken and written)
• Ability to perform technical troubleshooting to identify issues and support resolution using diagnostic tools and technical knowledge
• Ability to work under pressure with a strong customer focus and service mindset. Effective interpersonal and presentation skills for customer‑