Onsite Level 2 IT Support Engineer - Microsoft 365 & AD Pro

GCS Recruitment; Ireland; On-site; EUR 42,000 - 60,000; Full time

Job summary

GCS Recruitment is seeking an experienced Level 2 IT Support Engineer for an onsite, client-facing role. You will provide hands-on IT support, manage the client's IT environment and work with Level 3 engineers to deliver reliable service.

Ideal candidates have 3–5 years in Level 2 support, strong Microsoft 365 skills (Exchange Online, SharePoint, Teams) and solid AD/Azure AD experience. MSP exposure and strong communication are a plus.

Qualifications

• Minimum 3-5 years in a Level 2 IT Support or similar role.
• Solid Microsoft 365 environment experience including Exchange Online, SharePoint and Teams.
• Strong Windows client management and AD/Azure AD experience.
• Fundamental networking knowledge and endpoint management experience.

Responsibilities

• Provide onsite Level 2 technical support to clients.
• Troubleshoot hardware, software, network and systems issues.
• Administer Microsoft 365 environments (Exchange Online, SharePoint, Teams, OneDrive, Azure AD).
• Manage user provisioning, permissions, and security policies.
• Coordinate with Level 3 engineers and project teams.
• Document systems, processes and incidents for audits.
• Ensure processes are followed and improve where possible.
• Build relationships with client stakeholders and provide status updates.

Skills

IT support

Microsoft 365

Windows 10/11

Active Directory

Azure AD

Exchange Online

SharePoint

Teams administration

Intune / Endpoint management

Networking basics

Education

Relevant third level qualification in Information Technology

Job description

GCS Recruitment is seeking an experienced Level 2 IT Support Engineer for an onsite, client-facing role. You will provide hands-on IT support, manage the client's IT environment and work with Level 3 engineers to deliver reliable service.

Ideal candidates have 3–5 years in Level 2 support, strong Microsoft 365 skills (Exchange Online, SharePoint, Teams) and solid AD/Azure AD experience. MSP exposure and strong communication are a plus.