IT Support Engineer

eir business talent; Dublin; On-site; EUR 30,000 - 45,000; Full time

Job summary

eir business talent seeks an IT Support Engineer for a permanent on-site role in Baldoyle, Dublin 13. You will act as the primary on-site contact for IT support requests and provide first line support for hardware, software, and user access issues.

The role focuses on supporting Windows environments and Microsoft 365, logging and resolving tickets in Freshdesk, and maintaining device and asset management. On-site collaboration with business users is essential.

Qualifications

• 3 to 5 years' experience in an IT support, systems or applications role.
• Strong experience with Windows environments and Microsoft 365.
• Experience using ticketing or service desk systems.
• On-site work in Baldoyle, Dublin 13.

Responsibilities

• Act as a primary on site point of contact for IT support requests.
• Provide first line support for hardware, software, access and application issues.
• Support Windows based devices, printers, mobile devices and peripherals.
• Log, manage and resolve tickets using Freshdesk IT service desk system.
• Escalate issues appropriately while maintaining ownership and communication.
• Deliver a responsive, professional and user focused IT support service.

Skills

On-site support

Windows support

Microsoft 365

Customer service

Ticketing systems

Education

Bachelor's degree in IT

Tools

Freshdesk

Job description

eir business talent are seeking applications for an IT Support Engineer, this is a permanent position located in Baldoyle, Dublin 13.
This position is fully onsite.

Requirements:

• Act as a primary on site point of contact for IT support requests
• Provide first line support for hardware, software, access and application issues
• Support Windows based devices, printers, mobile devices and peripherals
• Support users with Microsoft 365 applications, accounts and permissions
• Log, manage and resolve tickets using Freshdesk IT service desk system
• Escalate issues appropriately while maintaining ownership and communication
• Deliver a responsive, professional and user focused IT support service
• Device, Asset and Environment Management
• Maintain the IT asset register, including devices, licences and warranties
• Support device setup, deployment, replacement and decommissioning
• Assist with IT equipment procurement and stock control
• Support general IT housekeeping and stability of the onsite environment
• Work with business users to identify data quality issues and gaps
• Support data mapping, reconciliation and migration testing activities
• Assist with preparation, go live support and early post go live issue resolution

Qualifications and Experience

• Relevant third level qualification in IT, systems or a related discipline
• 3 to 5 years' experience in an IT support, systems or applications role
• Strong experience supporting Windows environments and Microsoft 365
• Experience using ticketing or service desk systems
• Strong communication skills and a customer focused approach
• Comfortable working on site and supporting non-technical users

Ref: EBT8132

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
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