IT Support Engineer

Reed Specialist Recruitment Limited; Dublin; On-site; EUR 32,000 - 52,000; Full time

Job summary

Reed Specialist Recruitment Limited in Ireland is assisting our client in South Dublin to fill the IT Support Engineer role. The ideal candidate will have experience in network infrastructure, server administration, Azure, and Office 365, with a solid grasp of on-premise technology and networking.

You will handle tickets, manage technologies such as Exchange Online, SharePoint, Teams, Azure, backups, SOC-SIEM, and endpoint hardware.

Qualifications

• Relevant experience in IT Support or Service.
• Previous MSP experience will be an advantage.
• Office 365 Administration.
• Knowledge of Active Directory / Server Administration / the technologies detailed earlier.
• Experience with cloud technology will be a key advantage.
• Industry standard certifications (Microsoft, Cisco & CompTIA).

Responsibilities

• To address tickets booked by the clients or generated automatically by our monitoring software.
• The technologies involved include Office 365 (Exchange Online, SharePoint, Teams), Azure, Backups, DR, AVD, Intune, Firewalls and AV, SOC‑SIEM, Unifi (access points, switches), HP and all hardware supplied.
• The client response to all such tickets will require complete ownership of the ticket and a high level of communication with the client and liaison with third parties if needs be
• Root cause analysis, resolution and recommendations to prevent future occurrence
• This support can in general be completed on line but there will be a requirement to attend site if required
• Preparation of PCs & laptops prior to any site visit
• To attend site to install PCs laptops and printers
• Resolution of issues that require a site visit
• Completion of regular health check on client infrastructure

Skills

IT Support

MSP experience

Office 365 Administration

Active Directory

Cloud technologies

Communication skills

Tools

Azure

SharePoint

Exchange Online

Teams

Intune

Unifi

SOC-SIEM

Firewalls

HP hardware

Job description

IT Support Engineer – South Dublin Reed is assisting our client in South Dublin to recruit for the position detailed below:

Desired Experience

The ideal candidate would have experience in Network infrastructure, Server Administration, Azure, and Office 365 as well as a solid understanding of on‑premise technology including networking.

Duties in the role:

• To address tickets booked by the clients or generated automatically by our monitoring software
• The technologies involved include Office 365 (Exchange Online, SharePoint, Teams), Azure, Backups, DR, AVD, Intune, Firewalls and AV, SOC‑SIEM, Unifi (access points, switches), HP and all hardware supplied
• The client response to all such tickets will require complete ownership of the ticket and a high level of communication with the client and liaison with third parties if needs be
• Root cause analysis, resolution and recommendations to prevent future occurrence
• This support can in general be completed on line but there will be a requirement to attend site if required
• Preparation of PCs & laptops prior to any site visit
• To attend site to install PCs laptops and printers
• Resolution of issues that require a site visit
• Completion of regular health check on client infrastructure

Qualifications and Personal Skills:

• Relevant experience in IT Support or Service
• Previous MSP experience will be an advantage
• Office 365 Administration
• Knowledge of Active Directory / Server Administration / the technologies detailed earlier.
• Experience with cloud technology will be a key advantage
• Industry standard certifications (Microsoft, Cisco & CompTIA)