IT Support Administrator

Evara Ireland; Dublin; On-site; EUR 38,000 - 52,000; Full time

Job summary

Evara Ireland is seeking an IT Support Administrator to join our IT Support Team. You will be the go-to person for on-site and hardware queries, manage desk setups, and act as onsite smart hands for our MSP.

You will monitor daily IT operations, coordinate installations, upgrades, and procurement of hardware/software, and maintain internal IT architecture and controls. You should be ready to climb under desks and handle ad hoc duties as needed.

Qualifications

• IT qualification or relevant IT support experience.
• Experience with Microsoft 365, Azure and Copilot.
• Experience with SharePoint Online.
• Good understanding of networking and wireless technologies.
• Strong customer service experience with a passion for service.

Responsibilities

• Act as the go-to person for on-site and hardware queries.
• Distribute time among sites and be the face of the IT team.
• Provide IT desk set up and hot desks IT maintenance.
• Act as onsite smart hands for our managed services provider.
• Build strong relationships with employees through professional communication and updates.
• Proactively monitor and maintain daily IT operations, including routers, software, OS, and Copilot.
• Coordinate installation, upgrade and ongoing maintenance of IT systems.
• Assess, select, and procure new hardware and software as required.

Skills

Customer Service Skills

IT Support Experience

Troubleshooting Experience

Education

IT Qualification or Relevant IT Support Experience

Tools

Microsoft 365

Azure

Copilot

SharePoint Online

Job description

Evara has a great opportunity for a IT Support administrator to come onboard and be part of the IT Support Team

This is a fantastic opportunity for a highly motivated and ambitious IT Professional who wants to be part of a growing company.

Key Accountabilities

Employee Support

• Act as the go to person for on-site and hardware queries
• Distribute time among sites, be face of the IT team
• Provide IT desk set up and hot desks IT maintenance
• Act as onsite smart hands for our managed services provider
• Build strong relationships with fellow employees through professional communication, regular updates, and a focus on delivering excellent service

Managed Services

• Improve our user's interaction with our managed services provider
• Proactively monitor and maintain daily IT operations, including routers, leased lines, software, Operating Systems, Microsoft365 and Copilot.
• Coordinate the installation, upgrade, and ongoing maintenance of IT systems.
• Assess, select, and procure new and replacement hardware and software as required.
• Develop Maintain and document business applications and IT architecture to uphold and enhance our internal controls.
• General IT support, in all areas. Candidate must not be afraid to climb under a desk and replace a cable
• IT Administrator will be asked to complete additional ad hoc duties as assigned to support the IT function, as the need arises.

Qualifications And Experience

• IT Qualification or Relevant IT Support Experience
• Experience with Microsoft 365, Azure and Copilot
• Experience with SharePoint Online
• Good Understanding of Networking and Wireless technologies
• Strong customer service experience with a passion for service
• Previous experience in IT Support
• Excellent organisational and communication skills
• Ability to manage multiple sites and tasks in a fast-paced environment
• Must have full clean driving licence and access to a car

Key Skills

The Successful Candidate Will Have

• Customer Service Skills
• IT Support Experience
• Strong problem solving and troubleshooting experience