IT Administrator/Helpdesk Support

Decotek Automotive Limited; Leinster; On-site; EUR 26,000 - 34,000; Full time

Job summary

Decotek Automotive Limited in Ireland is seeking a motivated Junior IT Administrator / Helpdesk Support to provide first-line technical support to end users, troubleshoot issues, and assist with day-to-day IT operations across the organisation. You will handle incident logging, user provisioning, and basic network tasks, with opportunities to grow in Active Directory, Microsoft 365 and infrastructure.

The role emphasizes customer service and clear communication, with a collaborative IT team and

Qualifications

• 1 to 3 years of IT/helpdesk experience.
• Understanding of Windows operating systems.
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive).
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Ability to prioritise and manage multiple tasks.
• Knowledge of Active Directory and user management (desirable).
• Basic networking knowledge (IP addressing, DNS, DHCP) (desirable).
• Experience with ticketing systems such as Freshdesk or Zendesk (desirable).

Responsibilities

• Provide first-line support via phone, email, or ticketing system.
• Troubleshoot hardware, software, and network issues.
• Set up and configure user accounts, email, and devices.
• Assist users with IT issues and escalate complex problems as needed.
• Install and configure desktops, laptops, printers, and mobile devices.
• Perform routine system checks and updates.
• Support Active Directory user and group management.
• Maintain IT asset inventory.
• Assist with basic network troubleshooting (Wi-Fi, LAN, VPN).
• Monitor systems and report issues.
• Log incidents and service requests in the ticketing system.
• Maintain documentation for common issues and solutions.
• Follow IT policies and security procedures.

Skills

Understanding of Windows

Microsoft 365 administration

Troubleshooting and problem-solving

Communication and customer service

Task prioritisation and multi-tasking

Education

Bachelor's degree in IT or equivalent

CompTIA A+

CompTIA Network+

Tools

Active Directory

Freshdesk

Zendesk

VPN basics

Job description

Job Summary

We are looking for a motivated Junior IT Administrator / Helpdesk Support professional to provide first-line technical support to end users. You will be responsible for troubleshooting IT issues, maintaining systems, and assisting with day-to-day IT operations across the organisation.

Key Responsibilities

Helpdesk & User Support

• Provide first-line support via phone, email, or ticketing system
• Troubleshoot hardware, software, and network issues
• Set up and configure user accounts, email, and devices
• Assist users with general IT issues
• Escalate complex issues to the IT manager

Systems & Administration

• Install and configure desktops, laptops, printers, and mobile devices
• Perform routine system checks and updates
• Assist with Active Directory user and group management
• Support Microsoft 365 administration
• Maintain IT asset inventory

Networking & Infrastructure

• Assist with basic network troubleshooting (Wi‑Fi, LAN, VPN)
• Support setup of routers, switches, and access points
• Monitor system performance and report issues

Documentation & Processes

• Log all incidents and service requests in the ticketing system
• Maintain documentation for common issues and solutions
• Follow IT policies and security procedures

Required Skills & Qualifications

Essential

• 1 to 3 Years experience
• Understanding of Windows
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• Ability to prioritise and manage multiple tasks

Desirable

• Knowledge of Active Directory and user management
• Basic networking knowledge (IP addressing, DNS, DHCP)
• Experience with ticketing systems (e.g., Freshdesk, Zendesk)
• Understanding of cybersecurity best practices

Education & Experience

• A third-level qualification in IT related field or relevant experience.
• Relevant certifications such as:
• CompTIA A+
• CompTIA Network+