Hybrid Service Desk Analyst - 12-Month Contract

Vantage; Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Rolling contract

Job summary

Vantage Resources is seeking a Service Desk Analyst for a 12‑month fixed-term contract based in Dublin 8, with hybrid working arrangements. You will join an established IT support team and handle frontline technical queries, aiming to deliver prompt, accurate resolutions.

The role requires at least 6 months of customer support experience and an IT qualification or equivalent IT knowledge, with the opportunity to develop in a busy helpdesk environment.

Qualifications

• 6 months+ experience in customer support.
• Experience in IT support or an IT qualification.
• Ability to work on own initiative or as part of a team.

Responsibilities

• Providing technical and application support over the phone.
• Setting up, unlocking, and resetting passwords.
• Scheduling and running backups.

Skills

Problem solving

Prioritisation

Customer support

Team collaboration

Education

IT qualification

Job description

Vantage Resources is seeking a Service Desk Analyst for a 12‑month fixed-term contract based in Dublin 8, with hybrid working arrangements. You will join an established IT support team and handle frontline technical queries, aiming to deliver prompt, accurate resolutions.

The role requires at least 6 months of customer support experience and an IT qualification or equivalent IT knowledge, with the opportunity to develop in a busy helpdesk environment.