IT Service Desk Agent — Dynamic Tech Support (12‑month)

Atos SE; Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

Atos SE in Ireland is seeking a Service Desk Agent for a 12-month fixed-term contract. You will provide remote IT assistance to end users in Ireland, troubleshoot hardware and software issues, and help manage requests while maintaining strong SLA compliance.

Fully on-site role based at Atos office in Dundrum, Dublin. Ideal candidates have 6+ months IT contact centre or customer service experience, with Windows 10/11 knowledge and relevant IT certifications.

Qualifications

• Fluent English sufficient for day-to-day customer interaction via phone, email and chat (as needed).
• Ability to grasp underlying issues in complex problems and adapt to changing circumstances.
• Willingness to learn and apply IT best practices to service delivery.

Responsibilities

• Provide remote IT assistance and support to end users.
• Troubleshoot and repair local hardware and software issues.
• Manage authorization and supply of key hardware/software requests.
• Administer solutions to meet customer needs.
• Identify and communicate major incidents to key stakeholders.
• Create and maintain technical and problem/resolution documentation.

Skills

Fluent English

Conceptual thinking

Flexibility

Creativity

Follow-up & monitoring

Motivation

Enthusiasm

Tools

Windows 10/11

MD100 / MS900 / CompTIA A+

Job description

Atos SE in Ireland is seeking a Service Desk Agent for a 12-month fixed-term contract. You will provide remote IT assistance to end users in Ireland, troubleshoot hardware and software issues, and help manage requests while maintaining strong SLA compliance.

Fully on-site role based at Atos office in Dundrum, Dublin. Ideal candidates have 6+ months IT contact centre or customer service experience, with Windows 10/11 knowledge and relevant IT certifications.