IT Operations Engineer - Mac, SaaS & Automation

Anthropic Limited; Dublin; Hybrid; EUR 125,000 - 165,000; Full time

Benefits offered by this job

Flexible hours

Generous vacation

Parental leave

Office space

Equity donation matching

Job summary

Anthropic in Ireland is hiring an IT Support Engineer to keep our macOS-based environment running smoothly. You will triage hardware and software issues, support Google Workspace, Slack, GitHub, and Atlassian, and automate repetitive tasks with Bash or Python.

You’ll collaborate with IT Engineering and Security and own improvements to onboarding, access management, and runbooks. You'll join a fast-growing team, participate in on-call rotations, and develop deeper infrastructure skills over time

Qualifications

• Bachelor's degree or equivalent required.
• Experience supporting macOS endpoints.
• Experience with Google Workspace administration.
• Strong troubleshooting and clear communication.

Responsibilities

• Triage and resolve hardware, software, networking, and accounts issues.
• Troubleshoot macOS, ChromeOS, iOS, Android, and SaaS apps.
• Manage onboarding/offboarding and access workflows.
• Participate in on-call rotations.
• Create runbooks and knowledge base articles.

Skills

IT support

macOS support

Bash scripting

SaaS administration

On-call support

Communication

Ownership

Troubleshooting

Endpoint management

Education

Bachelor's degree

Tools

Google Workspace

Slack

GitHub

Atlassian

MDM

Job description

Anthropic in Ireland is hiring an IT Support Engineer to keep our macOS-based environment running smoothly. You will triage hardware and software issues, support Google Workspace, Slack, GitHub, and Atlassian, and automate repetitive tasks with Bash or Python.

You’ll collaborate with IT Engineering and Security and own improvements to onboarding, access management, and runbooks. You'll join a fast-growing team, participate in on-call rotations, and develop deeper infrastructure skills over time