IT Support Specialist

Asana; Ireland; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Parental leave

Career growth

Professional development

Job summary

Asana in Dublin seeks an experienced IT Support Specialist to provide critical support for the Dublin office and assist Asana's global users through ticketing and Slack.

You will deliver in-person help in the IT Lounge, troubleshoot Apple, Windows, and ChromeOS devices, and deploy laptops using JAMF, Intune, and ABM.

Join a friendly, service‑oriented team focused on onboarding, access control, software deployment, and keeping conference rooms and inventory running smoothly.

Qualifications

• Experience in IT support roles including hardware/software troubleshooting.
• Ability to deploy laptops with standard tools (JAMF, Intune, ABM).
• Experience with ticket-based support and distributed teams.
• Strong problem-solving and customer-service mindset.

Responsibilities

• Provide in-person IT support in the Dublin office IT Lounge.
• Respond to user requests via chat and ticketing tools.
• Troubleshoot hardware and software across Apple, Windows, and ChromeOS.
• Build and deploy new laptops using JAMF, Intune, ABM.
• Manage system access and deploy software for end users.
• Maintain conference rooms and meeting spaces; manage hardware inventory.

Skills

IT support

Hardware troubleshooting

Ticketing systems

Apple/Windows/ChromeOS

Laptop deployment

User onboarding & access management

Distributed team collaboration

Tools

JAMF

Intune

ABM

Slack

Zendesk

Job description

• Asana is seeking an experienced IT Support Specialist for our growing office in Dublin, Ireland. In this role you will provide critical holistic support of the Dublin office in addition to supporting Asanas globally through ticketing and Slack
• Provide in-person support for users in the IT Lounge
• Respond to user requests via standard support tools like chat and ticketing systems
• Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
• Build and deploy new laptops using standard deployment tools like JAMF, Intune, ABM (Apple Business Manager), etc
• Participate in the IT on-boarding experience and IT welcome sessions
• Manage system access for Asana’s users
• Deploy and support software to end-users
• Help to maintain functionality in conference rooms and all-hands spaces
• Manage hardware and software inventory

Benefits

• Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
• Development: We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways.
• Career growth: Your growth at Asana centers on ownership, access, and choice. All employees can tap into resources that support their growth and their team’s growth in the way that works best for their unique needs.

On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measureYou are crisp and detail oriented, but able to work outside of the boundaries when necessaryYou are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it aloneA positive, service-oriented attitudeExperience with being part of a distributed team, whose main HQ might be in another locationSystems, particularly Asana, Zendesk or similarExperience in IT support roles that includesAbility to lift heavy equipment (50+ pounds) as neededSolid problem solving skillsHardware troubleshooting experience on common business systems including Apple, Windows, and ChromebooksExperience using and managing ticket-based enterprise workflow managementBasic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc