IT Officer - Blackrock, South Dublin

Lex Consultancy; Dublin; Hybride; EUR 45 000 - 55 000; Plein temps

Résumé du poste

The IT Officer role at Lex Consultancy involves providing reliable first and second-line IT support across the organisation on a hybrid basis. You will contribute to digital development, organisational efficiency and sustainability while ensuring data protection and information security.

The position requires hands-on administration of Microsoft 365, Azure AD and related services, with a focus on user management and security controls.

Qualifications

• At least 3 years' IT support or ICT experience.
• Practical experience with Microsoft 365 environments (Outlook, Teams, SharePoint Online, OneDrive).
• Experience with user account administration, permissions and access management.
• Strong knowledge of IT security, data protection and confidentiality.
• MS-900 or AZ-900 certification preferred; Azure AD experience.

Responsabilités

• Provide first and second-line IT support to staff.
• Support and administer Microsoft 365 apps.
• Manage user accounts, permissions and licenses.
• Administer Microsoft Entra ID/Azure AD and security controls.
• Monitor IT systems for availability and data integrity.
• Log incidents and maintain change records.
• Assist with system upgrades and IT projects.
• Support digital transformation initiatives.
• Ensure compliance with data protection and information security requirements.

Connaissances

Microsoft 365

Azure Entra ID

IT security

Data protection

Troubleshooting

Communication skills

Prioritization

Ticketing systems

Public sector experience

Formation

Relevant third-level IT qualification

Outils

SharePoint Online

OneDrive

Teams

Microsoft Entra ID

Description du poste

The IT Officer will provide first and second-line IT support to staff across the organisation, assisting with day-to-day technical issues, systems administration and the ongoing development of IT services.
You will also contribute to its wider strategic priorities, including digital development, organisational efficiency and sustainability.

Salary: €50,000 per annum (pro rata, non-negotiable).
Contract: 6-month temporary assignment.
Working arrangement: Hybrid working
Annual leave: 25 days (pro rata).

Key responsibilities will include:

• Providing first and second-line technical support to staff, troubleshooting hardware, software, Microsoft 365, connectivity and systems access issues.
• Supporting and administering Microsoft 365 applications, including Outlook, Teams, SharePoint Online and OneDrive.
• Managing user accounts, access permissions, licences, shared mailboxes and system access.
• Assisting with Microsoft Entra ID (Azure Active Directory) administration and maintaining appropriate access and security controls.
• Monitoring IT systems and infrastructure to ensure availability, performance and data integrity.
• Logging and maintaining accurate records of IT incidents, resolutions and system changes.
• Supporting system upgrades, testing, implementations and ongoing IT projects.
• Assisting with digital transformation initiatives and identifying opportunities to improve systems and internal processes.
• Ensuring IT practices adhere to data protection, confidentiality and information security requirements.

The successful candidate will have:

• A minimum of 3 years' experience working in an IT support or ICT environment, or a relevant third-level qualification in IT, Computer Science or a related discipline.
• Practical experience supporting Microsoft 365 environments, including Teams, SharePoint Online and OneDrive.
• Experience with user account administration, permissions and access management.
• A good understanding of IT security, data protection and confidentiality.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, with the ability to provide support to both technical and non-technical users.
• The ability to manage competing priorities, work independently and maintain accurate records.
• Microsoft certifications such as MS-900 or AZ-900.
• Experience with Microsoft Entra ID / Azure Active Directory.
• Previous experience working in a public sector or regulated environment.
• Exposure to IT service desk or ticketing systems.
• Experience supporting digital transformation or system implementation projects.