IT Operations & System Coordinator

CBSbutler Holdings Limited trading as CBSbutler; Dublin; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

23 days' annual leave

3% employer pension contribution

Life assurance at four times annual薪金

Employee Assistance Programme

Job summary

CBSbutler Holdings Limited trading as CBSbutler in Dublin is seeking an IT Operations & Systems Coordinator to join a growing healthcare technology group. The role covers day-to-day IT support, Microsoft 365, SAP Business One, reporting and technology projects, with exposure to cybersecurity and governance.

You'll work closely with the Head of IT in a small team, manage tickets and SLAs, coordinate licenses and assets, and help drive continuous improvements across the technology stack.

Qualifications

• At least 1 year in an IT helpdesk or support environment.
• Good working knowledge of Windows and Microsoft 365.
• Experience using ticketing systems and working to SLAs.
• Strong communication skills and attention to detail.

Responsibilities

• Provide day-to-day IT support and manage service desk tickets.
• Support Microsoft 365 apps including Teams, SharePoint, Exchange Online.
• Assist with SAP Business One and inventory/warehouse systems.
• Coordinate IT suppliers, licenses, and assets.
• Support cybersecurity, access reviews and audits.
• Assist with reporting and Power BI projects.
• Maintain IT documentation and improve processes.

Skills

IT helpdesk

Windows

Microsoft 365

Ticketing systems

SLAs

Communication

Organisational skills

Tools

SAP Business One

Power BI

Intune

Entra ID

Microsoft 365 administration

Job description

IT Operations & System Coordinator

Onsite in Dublin

(phone number removed) Euro per annum

Are you an IT professional looking to broaden your experience beyond traditional helpdesk support?

We're working with a growing international healthcare technology group seeking an IT Operations & Systems Coordinator to join its small IT team in Dublin.

This is a varied, hands-on role offering exposure to business systems, Microsoft 365, cybersecurity, ERP, reporting and technology projects. You'll work closely with the Head of IT, supporting day-to-day operations while helping the business develop and improve its technology environment.

The Role

• Provide day-to-day IT support, managing user queries, access requests and service desk tickets.
• Support Microsoft 365, including Teams, SharePoint, Exchange Online and user administration.
• Assist with business systems, including SAP Business One, inventory and warehouse systems.
• Coordinate IT suppliers, software licences, assets and equipment.
• Support cybersecurity, compliance, access reviews and audit preparation.
• Assist with reporting, Power BI, system testing and technology projects.
• Maintain IT documentation and help improve processes across the business.

What We're Looking For

• At least one year's experience in an IT helpdesk or support environment.
• Good working knowledge of Windows and Microsoft 365.
• Experience using ticketing systems and working to SLAs.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• An organised, proactive approach with good attention to detail.
• Someone comfortable working in a small team, taking ownership and getting involved across a broad range of IT activities.

Desirable Experience

• Microsoft 365 administration, Intune or Entra ID.
• SAP Business One or another ERP/business system.
• Power BI, cybersecurity or cloud technologies.
• IT projects, system implementations or process automation.
• Microsoft certifications.

Why Consider This Opportunity?

You'll join an established and expanding international business where you can develop your technical skills beyond traditional IT support. Working closely with the Head of IT, you'll gain practical exposure to business systems, cybersecurity, cloud technologies and digital transformation, with the opportunity to progress into a more specialised systems, IT operations or project-focused role.

Package includes:

• Salary of €35,000-€45,000, with flexibility for the right candidate.
• 23 days' annual leave, increasing with service.
• 3% employer pension contribution, matched to employee contributions.
• Life assurance at four times annual salary.
• Employee Assistance Programme.

The role is based in Dublin, with occasional travel to other European and UK offices.