Information Technology Support Engineer

Fruition Group Ireland; Dublin; On-site; EUR 43,000 - 47,000; Full time

Job summary

Fruition Group Ireland is seeking an experienced IT Service Desk Engineer to join the internal IT team on a permanent basis. You will deliver high-quality technical support to end users and manage core IT infrastructure to ensure seamless operation of critical systems.

Responsibilities include supporting Microsoft 365, Exchange Online, Intune, AD environments, and end-user devices. You will also contribute to documentation and process improvements while working in a multi-site, international

Qualifications

• Third-level qualification in Information Technology or related field.
• Microsoft or industry certifications advantageous.
• Permanent, full-time position; Monday to Friday.

Responsibilities

• Provide first and second-line technical support for users across multiple locations.
• Manage, prioritise and resolve incidents and service requests within SLAs.
• Administer Microsoft 365 technologies including Exchange Online and Active Directory environments.
• Configure, deploy and maintain end-user hardware, software and peripherals.
• Administer Microsoft Intune for endpoint management and device enrolment.
• Support Windows desktop environments, printers and business applications.
• Assist with SharePoint Online, OneDrive and collaboration platforms.
• Produce and maintain technical documentation and user guides.
• Install, configure and support specialist software applications as required.
• Manage mobile device provisioning across iOS and Android platforms.
• Contribute to IT process improvements and documentation quality.
• Assist with backup administration and business continuity activities.

Skills

Active Directory

Azure Active Directory

Microsoft 365

PowerShell

Troubleshooting

Communication

Multi-site experience

ITIL knowledge

Network basics

Documentation

Education

Third-level IT qualification

Microsoft certifications

Office 365 certs

Tools

Intune

SharePoint Online

Exchange Online

Windows Server

Office 365 apps

Job description

Our client, a well-established organisation, is seeking an experienced IT Service Desk Engineer to join their internal IT team on a permanent basis. This role is responsible for delivering high-quality technical support to end users, maintaining core IT infrastructure and ensuring the smooth operation of business-critical systems and services.

Job Responsibilities

• Provide first and second-line technical support for users across multiple business locations, ensuring a high level of customer service.
• Manage, prioritise and resolve IT Service Desk incidents and service requests within agreed service levels.
• Support and administer Microsoft 365 technologies, including Exchange Online, Azure Active Directory and Active Directory environments.
• Configure, deploy and maintain end-user hardware, software and peripheral devices in line with company standards.
• Administer Microsoft Intune for endpoint management, including device enrolment, configuration and compliance.
• Support Windows desktop environments, email services, printers and a range of business applications.
• Assist with the administration of SharePoint Online, OneDrive and collaboration platforms.
• Produce and maintain technical documentation, user guides and operational procedures.
• Install, configure and support specialist software applications as required by the business.
• Manage mobile device provisioning and support across iOS and Android platforms.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance IT processes, documentation and user experience.
• Assist with backup administration and support the maintenance of business continuity processes where required.

Experience Required

• Minimum of 3 years' experience in an IT Service Desk, Desktop Support or IT Support Engineer role.
• Hands-on administration experience with Microsoft Active Directory and Azure Active Directory (Hybrid environments desirable).
• Experience administering Microsoft Intune and managing endpoint devices.
• Good working knowledge of Microsoft 365, including Exchange Online and Office applications.
• Experience supporting SharePoint Online and OneDrive.
• Solid understanding of TCP/IP networking fundamentals, including IP addressing and basic network troubleshooting.
• Experience supporting hardware, software, printers and end-user devices.
• Excellent troubleshooting, analytical and problem-solving skills.
• Strong communication skills with the ability to support both technical and non-technical users.
• Ability to prioritise workload and manage multiple support requests effectively.
• Experience creating and maintaining technical documentation.
• Microsoft Azure certifications or other relevant Microsoft certifications.
• Knowledge of data backup and recovery technologies.
• Experience with PowerShell scripting and task automation.
• Exposure to project delivery and IT change initiatives.
• Familiarity with IT service management best practices such as ITIL.
• Understanding of cloud technologies and modern workplace solutions.
• Experience working within a multi-site or international business environment.

Educational Requirements

• Third-level qualification in Information Technology, Computer Science or a related discipline.
• Relevant Microsoft or industry certifications would be advantageous.
• Permanent, full-time position.
• Monday to Friday working week.
• Salary. €43-47k per annum (DOE)
• Annual leave entitlement.
• Professional development and training opportunities.
• Opportunity to work with modern Microsoft technologies.
• Supportive and collaborative working environment.