IT Account Growth Executive

Nostra Systems; Dublin; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Commission structure

Pension

Health plan

Wellness benefit

On-site gym

Employee assistance program

Company events

Job summary

Nostra Systems seeks an Account Support Executive for our Dublin office to manage relationships with SMB clients, drive recurring revenue, and deliver tailored IT solutions. You will collaborate with internal teams to ensure timely delivery, stay current with technology trends, and manage contracts through renewals and upsells.

The role emphasizes strong communication, negotiation, and relationship-building skills in a fast-paced environment.

Qualifications

• Minimum 2+ years in account management, preferably in IT/tech.
• Strong communication, presentation, and negotiation skills.
• Familiarity with cloud, networking, and security concepts.
• Ability to identify opportunities for upsell and cross-sell.

Responsibilities

• Customer Relationship Management: Build and maintain strong, long-term relationships with key business executives and stakeholders within your customer portfolio.
• Sales Growth: Drive recurring revenue by identifying new opportunities for selling, upselling, and cross-selling Nostras products and services.
• Solution Delivery: Collaborate with internal teams to ensure the timely and successful delivery of tailored solutions that address customer needs.
• Technology Insights: Stay up-to-date with emerging technologies and partner with vendors to offer customers best-in-class service and solutions.
• Account Management: Conduct regular account reviews and proactively manage customer contracts, including uplifts and renewals.
• Reporting: Deliver timely, accurate reporting internally and externally to meet specific deadlines.
• Collaboration: Work closely with the Account Support team to provide an outstanding customer experience, and liaise across functional teams to resolve issues promptly.

Skills

Account management

Client relationships

Sales acumen

Microsoft Cloud

SonicWall

Networking

Disaster recovery

Tools

Cloud & Server infrastructure

Job description

Nostra Systems seeks an Account Support Executive for our Dublin office to manage relationships with SMB clients, drive recurring revenue, and deliver tailored IT solutions. You will collaborate with internal teams to ensure timely delivery, stay current with technology trends, and manage contracts through renewals and upsells.

The role emphasizes strong communication, negotiation, and relationship-building skills in a fast-paced environment.