Account Support Executive (SMB)

Nostra Systems; Dublin; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Commission structure

Pension

Health plan

Wellness benefit

On-site gym

Employee assistance program

Company events

Job summary

Nostra Systems seeks an Account Support Executive for our Dublin office to manage relationships with SMB clients, drive recurring revenue, and deliver tailored IT solutions. You will collaborate with internal teams to ensure timely delivery, stay current with technology trends, and manage contracts through renewals and upsells.

The role emphasizes strong communication, negotiation, and relationship-building skills in a fast-paced environment.

Qualifications

• Minimum 2+ years in account management, preferably in IT/tech.
• Strong communication, presentation, and negotiation skills.
• Familiarity with cloud, networking, and security concepts.
• Ability to identify opportunities for upsell and cross-sell.

Responsibilities

• Customer Relationship Management: Build and maintain strong, long-term relationships with key business executives and stakeholders within your customer portfolio.
• Sales Growth: Drive recurring revenue by identifying new opportunities for selling, upselling, and cross-selling Nostras products and services.
• Solution Delivery: Collaborate with internal teams to ensure the timely and successful delivery of tailored solutions that address customer needs.
• Technology Insights: Stay up-to-date with emerging technologies and partner with vendors to offer customers best-in-class service and solutions.
• Account Management: Conduct regular account reviews and proactively manage customer contracts, including uplifts and renewals.
• Reporting: Deliver timely, accurate reporting internally and externally to meet specific deadlines.
• Collaboration: Work closely with the Account Support team to provide an outstanding customer experience, and liaise across functional teams to resolve issues promptly.

Skills

Account management

Client relationships

Sales acumen

Microsoft Cloud

SonicWall

Networking

Disaster recovery

Tools

Cloud & Server infrastructure

Job description

Job Description

Job Description Our clients are primarily business owners who prioritise the smooth running of their day-to-day operations. IT, networks, systems, and cybersecurity are often not areas they have time to focus on and thats where Nostra comes in. We manage all IT requirements, ensuring their data and systems are secure and operational. Nostra is experiencing significant growth, and we are expanding our Sales Team. We are seeking an Account Support Executive to join our Dublin office, responsible for managing relationships with our small to medium-sized business clients. The ideal candidate is someone who excels in understanding customer needs, delivering tailored solutions, and driving recurring revenue growth. Nostra has offices in Dublin (HQ), Cork, Galway and Belfast. This role will be based in Dublin. The Role: As an Account Support Executive, you will play a pivotal role in building long-term partnerships with a portfolio of customers. Your focus will be on understanding their challenges, identifying opportunities, and delivering solutions that enhance their business operations while growing Nostras recurring revenue. Key Responsibilities: Customer Relationship Management: Build and maintain strong, long-term relationships with key business executives and stakeholders within your customer portfolio. Sales Growth: Drive recurring revenue by identifying new opportunities for selling, upselling, and cross-selling Nostras products and services. Solution Delivery: Collaborate with internal teams to ensure the timely and successful delivery of tailored solutions that address customer needs. Technology Insights: Stay up-to-date with emerging technologies and partner with vendors to offer customers best-in-class service and solutions. Account Management: Conduct regular account reviews and proactively manage customer contracts, including uplifts and renewals. Reporting: Deliver timely, accurate reporting internally and externally to meet specific deadlines. Collaboration: Work closely with the Account Support team to provide an outstanding customer experience, and liaise across functional teams to resolve issues promptly. Requirements: Experience: A minimum of 2+ years of account management experience or within a similar role, preferably in IT or technology sectors. Technical Knowledge: Familiarity with Microsoft Cloud and Server infrastructure, SonicWall firewalls, networking, security, wireless solutions, and disaster recovery methodologies is highly desirable. Relationship Building: A natural relationship builder with strong communication, presentation, and negotiation skills. Sales Acumen: Proven ability to manage multiple opportunities, prioritise effectively, and deliver results in a fast-paced environment. Detail-Oriented: Strong attention to detail, with excellent organisational and time-management skills. Motivation: Self-driven and able to thrive in a target-oriented environment. Values Alignment: Integrity, reliability, and empathy are essential to thriving within Nostras culture. Some of our benefits: Commission Structure. Generous professional development budget. Company Pension. Health Plan. Wellness Benefit. On-site Gym. Health & Fitness Benefit. Employee Assistance Program. Company Events. Why Join Nostra? At Nostra, we are committed to our people. Our values trust, accountability, expertise, integrity, people, and empathy define how we work together and with our clients. We offer an inclusive and supportive work environment where your growth and contributions are valued. Nostra is an equal opportunity employer, and we celebrate diversity and inclusion across our team. TPBN1_IJ