Customer Service Agent

Total Talent; Dublin; On-site; EUR 30,000 - 35,000; Full time

Job summary

Total Talent in Ireland is seeking a dedicated Customer Service Agent to join a busy administration team supporting thousands of customers across the Republic of Ireland and Northern Ireland. You will handle queries from patients and healthcare professionals, coordinate with internal and external contacts to resolve delivery issues, and process orders using a bespoke internal database.

The role requires excellent telephone manners, strong IT skills, and the ability to prioritise workloads in a

Qualifications

• Previous experience in a similar customer service or healthcare-related role.
• Excellent telephone manner and strong attention to detail.
• Strong computer skills, particularly in Microsoft Word and Excel.
• Organised, with the ability to prioritise workload effectively.
• Flexible, with a positive attitude and strong communication skills.
• Customer-focused and solutions-oriented.

Responsibilities

• Handle patient and healthcare professional queries in a dynamic, customer-focused environment
• Coordinate with internal departments and external contacts to resolve delivery-related issues
• Process orders and support field staff using a bespoke internal database
• Consistently meet and exceed service level targets
• Provide general administrative support as needed

Skills

Customer service

Healthcare experience

Telephone skills

Attention to detail

Organisational skills

Communication skills

Customer-focused

Tools

Microsoft Word

Microsoft Excel

Job description

We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland.

Key Responsibilities:

• Handle patient and healthcare professional queries in a dynamic, customer-focused environment
• Coordinate with internal departments and external contacts to resolve delivery-related issues
• Process orders and support field staff using a bespoke internal database
• Consistently meet and exceed service level targets
• Provide general administrative support as needed

Skills and Experience:

• Previous experience in a similar customer service or healthcare-related role
• Excellent telephone manner and strong attention to detail
• Strong computer skills, particularly in Microsoft Word and Excel
• Organised, with the ability to prioritise workload effectively
• Flexible, with a positive attitude and strong communication skills
• Customer-focused and solutions-oriented