Investor Services Manager - Remote/Hybrid Growth Lead

HedgeServ Corporation; Cork; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Full private medical insurance

Defined contribution pension scheme

Employee Assistance Programme

Résumé du poste

HedgeServ Ireland is seeking an Investor Services Manager to oversee the end-to-end investor services process under supervision of Directors. You will lead a team of up to 8 staff servicing multiple clients with varied requirements and deadlines.

The role includes AML/KYC training, client reporting oversight, and collaboration with NAV, QA and Compliance to ensure timely, accurate deliverables. A strong IT background and excellent communication are essential.

Qualifications

• Minimum 5 years hedge fund administration experience, with at least 3 at supervisor level
• Strong IT literacy and ability to work within HedgeServ systems
• Education in Accounting, Finance, Legal or Business with minimum 2.2 honors (or equivalent)
• Experience leading teams and managing multiple client relationships with deadlines

Responsabilités

• Address investor transaction inquiries escalated by Supervisor or Administrator
• Ensure aged items on TA bank reconciliations are addressed promptly
• Resolve AML/KYC documentation issues with Compliance department/MLRO
• Review Investor Transactions on HedgeInvestor® system
• Review Redemption Payment Schedules
• Review and release wire transfer payments
• Ensure investor reporting is accurate and timely as agreed with client
• Engage with investors on complex queries
• Identify areas for process improvement and discuss with Director
• Establish relationships with NAV, QA, Compliance within HedgeServ
• Review annual fund audit requirements ensuring timely completion
• Respond to investor audit requests accurately and timely
• Manage multiple client relationships with constant liaison between client and NAV manager
• Oversee investor services recruitment, training and performance evaluations
• Review documentation upon initialization of new clients

Connaissances

IT literate

Verbal and written communication

Analytics

Teamwork

Interpersonal skills

Initiative

Process knowledge

Escalation procedures

Formation

Accounting/Finance/Business degree

Description du poste

HedgeServ Ireland is seeking an Investor Services Manager to oversee the end-to-end investor services process under supervision of Directors. You will lead a team of up to 8 staff servicing multiple clients with varied requirements and deadlines.

The role includes AML/KYC training, client reporting oversight, and collaboration with NAV, QA and Compliance to ensure timely, accurate deliverables. A strong IT background and excellent communication are essential.