Internal Sales Administrator

Eden Recruitment; Dublin; On-site; EUR 32,000 - 45,000; Full time

Job summary

Eden Recruitment is assisting a Dublin-based client in sourcing an Internal Sales Administrator to join their team in Dublin 24. The role centers on handling customer enquiries, processing orders accurately, and providing high levels of service to trade and industrial customers.

You will act as a central link between customers, external sales, and warehouse operations to ensure smooth order fulfilment, timely quotes, and ongoing customer retention.

Qualifications

• Previous experience in an internal sales or customer service role (preferably in industrial distribution, fasteners, or engineering supplies).
• High level of accuracy and attention to detail.
• Ability to work in a fast-paced environment and prioritise.
• Team player with a proactive and problem-solving mindset.

Responsibilities

• Handle incoming phone and email enquiries in a professional and timely manner.
• Provide product information, pricing, and availability to customers.
• Support external sales representatives with quotes and order follow-up.

Skills

Phone handling

Customer service

Quotations

Order processing

Pricing

Relationship management

Stock checks

Data accuracy

Cross-functional coordination

Tools

Internal systems

Job description

On behalf of our client in Dublin 24, we are hiring an Internal Sales Administrator to join their team.

The Internal Sales Administrator plays a key role in supporting the sales function by managing customer enquiries, processing orders efficiently, and ensuring a high level of service to both trade and industrial customers. This position acts as the central link between customers, external sales, and warehouse operations to ensure smooth order fulfilment and repeat business

.
Key Responsibilitie

• ortHandle incoming phone and email enquiries in a professional and timely man
• nerProvide product information, pricing, and availability to custom
• ersSupport external sales representatives with quotes and order follow-

ups
Order Proces

• singAccurately input and process customer orders using internal sys
• temsMonitor order progress and communicate updates to custo
• mersCoordinate with warehouse team to ensure timely disp

atch
Quotations & Pr

• icingPrepare and issue quotations in line with company pricing struc
• turesFollow up on quotes to convert to
• salesMaintain margin awareness and highlight pricing issues where nece

ssary
Customer Relationship Mana

• gementBuild and maintain strong relationships with key cus
• tomersResolve customer issues and queries effic
• entlySupport retention and growth of existing ac

counts
Administration &

• SystemsMaintain accurate customer and order
• recordsEnsure all documentation is completed and filed co
• rrectlyAssist with stock checks and product en

quiries
Key Skills & Exp

• erience:
  Previous experience in an internal sales or customer service role (preferably in industrial distribution, fasteners, or engineering
• al skillsHigh level of accuracy and attention
• to detailAbility to work in a fast-paced environment and prioritise
• t Office)Team player with a proactive and problem-solving