Inside Sales Lead

Collins McNicholas Recruitment; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Collins McNicholas Recruitment is seeking an Inside Sales Lead in Dublin to manage and develop the internal sales function within a pipeline products, construction and industrial distribution environment. You will lead a team of 3–4 Sales Administrators, providing day-to-day direction, coaching and support while ensuring excellent customer service and commercial performance.

The ideal candidate has proven experience in sales and the ability to lead and motivate a small team, with strong industry

Qualifications

• Proven experience in sales, external sales, internal sales or business development.
• Strong knowledge of pipeline, construction, utilities, engineering or industrial sectors would be advantageous.
• Strong commercial awareness and customer relationship skills.
• Ability to lead, coach and motivate a small team.
• Excellent organisation, communication and time-management skills.
• Strong attention to detail around pricing, quotations and orders.
• Good negotiation, problem-solving and decision-making skills.
• Proactive, hands-on approach with ownership.
• Ability to work effectively with Sales, Operations, Warehouse and Transport teams.
• Previous team leadership experience would be advantageous, but strong industry and sales experience with the ambition to move into leadership will also be considered.

Responsibilities

• Lead and coordinate a team of approximately 3–4 Sales Administrators.
• Manage daily workload, priorities and customer response times.
• Coach and support team members to improve performance and product knowledge.
• Lead by example and promote a proactive, professional and customer-focused culture.
• Support recruitment, onboarding and training where required.
• Act as a senior point of contact for customers, supporting enquiries, quotations, pricing, product availability and orders.
• Handle complex customer queries and commercial escalations.
• Identify opportunities for additional sales, repeat business and cross-selling.
• Ensure enquiries and quotations are followed up promptly.
• Maintain strong relationships with key customers.
• Work closely with external Sales Representatives to support customer accounts and sales opportunities.
• Coordinate quotes, pricing, product availability and order requirements.
• Ensure enquiries generated through field sales activity are progressed efficiently.
• Help maximise the effectiveness of the external sales team through strong internal support.
• Maintain strong knowledge of the company's pipeline products and associated ranges.
• Use industry knowledge to advise customers and support the wider sales team.
• Keep up to date with customer requirements and relevant industry developments.
• Support the Inside Sales team with product and application queries.
• Work closely with Sales, Operations, Warehouse and Transport to ensure orders are fulfilled efficiently.
• Resolve or escate issues relating to stock, pricing, deliveries and customer orders.
• Ensure quotations, orders and customer information are processed accurately.
• Provide management with updates on sales activity, customer issues and outstanding quotations.
• Contribute to improving internal sales processes and team efficiency.

Skills

Sales leadership

Team management

External/internal sales

Leadership motivation

Job description

Inside Sales Lead

Location: Dublin 22

Job Purpose

The Inside Sales Lead will manage and develop the internal sales function within a fast-paced pipeline products, construction and industrial distribution environment.

The role will lead a team of approximately 3–4 Sales Administrators / Inside Sales team members, providing day-to-day direction, coaching and support while ensuring excellent customer service and commercial performance.

This is an ideal step-up opportunity for an experienced external / field-based salesperson looking to move into a leadership role while remaining closely involved in customers and sales. Industry knowledge within pipeline, construction, utilities, engineering or industrial products would be highly advantageous.

Key Responsibilities

Inside Sales & Team Leadership

• Lead and coordinate a team of approximately 3–4 Sales Administrators.
• Manage daily workload, priorities and customer response times.
• Coach and support team members to improve performance and product knowledge.
• Lead by example and promote a proactive, professional and customer-focused culture.
• Support recruitment, onboarding and training where required.

Sales & Customer Management

• Act as a senior point of contact for customers, supporting enquiries, quotations, pricing, product availability and orders.
• Handle complex customer queries and commercial escalations.
• Identify opportunities for additional sales, repeat business and cross-selling.
• Ensure enquiries and quotations are followed up promptly.
• Maintain strong relationships with key customers.

External Sales Support

• Work closely with external Sales Representatives to support customer accounts and sales opportunities.
• Coordinate quotes, pricing, product availability and order requirements.
• Ensure enquiries generated through field sales activity are progressed efficiently.
• Help maximise the effectiveness of the external sales team through strong internal support.

Industry & Product Knowledge

• Maintain strong knowledge of the company's pipeline products and associated ranges.
• Use industry knowledge to advise customers and support the wider sales team.
• Keep up to date with customer requirements and relevant industry developments.
• Support the Inside Sales team with product and application queries.

Operations & Communication

• Work closely with Sales, Operations, Warehouse and Transport to ensure orders are fulfilled efficiently.
• Resolve or escate issues relating to stock, pricing, deliveries and customer orders.
• Ensure quotations, orders and customer information are processed accurately.
• Provide management with updates on sales activity, customer issues and outstanding quotations.
• Contribute to improving internal sales processes and team efficiency.

Key Skills & Attributes

The successful candidate will demonstrate:

• Proven experience in sales, external sales, internal sales or business development.
• Strong knowledge of the pipeline, construction, utilities, engineering or industrial sectors would be highly advantageous.
• Strong commercial awareness and customer relationship skills.
• The ability to lead, coach and motivate a small team.
• Excellent organisation, communication and time-management skills.
• Strong attention to detail around pricing, quotations and orders.
• Good negotiation, problem-solving and decision-making skills.
• A proactive, hands-on approach with the confidence to take ownership.
• The ability to work effectively with Sales, Operations, Warehouse and Transport teams.
• Previous team leadership experience would be advantageous, but strong industry and sales experience with the ambition to move into leadership will also be considered.

The Ideal Candidate

This role would suit an experienced external salesperson or Sales Representative who has strong industry knowledge and customer experience and is looking to move away from a predominantly road-based role.

It offers the opportunity to take the next step into people management and sales leadership, while continuing to use valuable industry and commercial experience within an internal sales environment.