Customer Support & Sales Administrator

Production Equipment Europe; Galway; On-site; EUR 28,000 - 36,000; Full time

Job summary

Production Equipment UC in Galway seeks a Customer Support & Sales Administrator to build strong relationships with customers, manage enquiries, and coordinate logistics for stock and orders. The role supports brand growth and new business opportunities while working closely with internal teams.

You will engage with distributors, learn product benefits, and help maximise sales across markets, ensuring timely deliveries and high service levels in a fast-paced environment.

Qualifications

• Experience in a customer-facing role and ability to build rapport with customers.
• Ability to identify customer needs and maximise sales opportunities.
• Confidently communicate product benefits and technical features.
• Experience with international shipments across different geographies.
• Strong organisation and administration skills with clear communication.

Responsibilities

• Develop relationships with new and existing customers.
• Collaborate with internal teams to deliver excellent service.
• Process requests and enquiries quickly for timely delivery.
• Handle customer enquiries via web, phone, and email.
• Coordinate delivery and transport for shipments.
• Monitor orders and coordinate with production and procurement to avoid delays.
• Explain technical benefits and resolve product queries.
• Drive sales growth and up-sell where possible.
• Analyse sales data and respond to new requests to prevent fallout.
• Support marketing activities to grow brand recognition and sales.

Skills

Customer-facing role

Upsell opportunities

Product features & benefits

International shipments

Communication & admin

Flexibility & proactivity

New ideas adoption

First-class customer service

SAP / ERP systems

Excel / MS Office

Tools

SAP

Excel

Job description

Customer Support & Sales Administrator - Galway

Production Equipment UC is a leading industrial distributor supplying over 90,000 products to customers domestically and across Europe. We are looking for someone to play an important role supporting our private label brands division, provide frontline customer service to our distributor network, coordinate logistics for incoming stock and outgoing orders, drive brand growth, and support the increase of new business.

As an experienced Customer Support professional you will be tasked with building strong customer relationships as well as fostering good internal rapport with all relevant teams and business units to deliver excellent service level and product support to our clients. The ability to operate in a fast paced and demanding environment is essential.

Responsibilities

• Develop good business relationships with new and existing customers.
• Work closely with internal and external colleagues to ensure customer service excellence is delivered.
• Process customer requests and enquiries quickly and accurately to ensure timely delivery.
• Deal with frontline customer enquiries by web, phone and email.
• Coordinate delivery and transport method for shipments to customers.
• Monitor open orders and follow-up internally with production & procurement teams to ensure no delays.
• Inform customers on the technical benefits of our products and support the resolution of technical queries.
• Support the increase of business by maximising sales & up-selling to each customer where possible
• Regularly analyse sales data and new requests to ensure no drop off in business, or conflicts with existing business.
• Assist with marketing activities to support brand recognition and sales growth.
• Coordinate closely with senior stakeholders on day-to-day opportunities and sales strategies.

Skills & Experience

• Experience in a similar customer facing role.
• Ability to identify customer needs and maximise sales opportunities.
• Confidence to learn and discuss the benefits & technical features of our products.
• Experience with international shipments and dealing across multiple jurisdictions / geographies
• Strong communication, organisational and administration skills.
• Flexible and Pro-active attitude.
• Ability to embrace new ideas / initiatives when they arise.
• Technical or Marketing background/qualification is a distinct advantage.
• Desire to deliver first class customer service.
• Experience of SAP or a similar ERP system.
• Good Microsoft Office skills, in particular Excel.