Insurance Customer Service Specialist - Growth & Rewards

OUTsurance; Dublin; On-site; EUR 35,000 - 44,000; Full time

Benefits offered by this job

Bike to Work scheme

Life cover

Income protection

Pension plan

Employee Assistance Programme

24 days annual leave

Job summary

OUTsurance Ireland is seeking a customer-focused professional to join our operations team in a regulated environment. You will handle inbound queries, act as the first point of contact for service-related inquiries, and build strong relationships with customers by phone.

The role supports onboarding and data gathering, under the Central Bank of Ireland regulations. We offer a brand-new office in Cherrywood, a supportive culture, competitive salary, generous annual leave, and a comprehensive

Qualifications

• Passionate about delivering excellent customer service.
• Impressive communication skills with customers over the phone.
• Proficient computer literacy to navigate internal systems.
• Sales experience desired but not essential; strong learning culture.
• APA exams desired but not essential; willingness to study.

Responsibilities

• Receive and handle telephone queries in a target-driven environment.
• Act as the first point of contact for customers on service-related inquiries.
• Establish and maintain effective relationships with customers by phone.
• Provide professional service by processing queries efficiently and timely.
• Gather accurate client details and assist with onboarding processes.
• Comply with risk and compliance frameworks and liaise with internal teams.

Skills

Customer service

Communication

Computer literacy

Sales experience

Professional exams (APA) readiness

Job description

OUTsurance Ireland is seeking a customer-focused professional to join our operations team in a regulated environment. You will handle inbound queries, act as the first point of contact for service-related inquiries, and build strong relationships with customers by phone.

The role supports onboarding and data gathering, under the Central Bank of Ireland regulations. We offer a brand-new office in Cherrywood, a supportive culture, competitive salary, generous annual leave, and a comprehensive