Insurance Advisor: Growth & Retention Specialist

FBD Holdings PLC; Mullingar; On-site; EUR 32,000 - 42,000; Full time

Job summary

FBD Holdings PLC in Ireland is seeking an Insurance Advisor to deliver excellent customer service, drive sales and support client retention across personal and commercial lines. You will work with a Team Leader, handle a high volume of calls, process policy amendments, and identify cross‑sell opportunities while maintaining compliance.

The role requires Leaving Certificate or equivalent, strong communication and organisational skills, and a proactive, energetic attitude with proficiency in MS

Qualifications

• Leaving Certificate or equivalent, with a relevant third level qualification.
• Excellent communication and organisational skills.
• Previous sales or customer service experience desirable.

Responsibilities

• Provide high standards of service to existing and new customers.
• Deliver on targets for new business and retention using selling skills.
• Process policy amendments efficiently while meeting customer expectations.
• Identify cross-selling opportunities to grow business across channels.
• Handle a high volume of calls and meet call answering objectives.
• Collaborate with team colleagues to achieve targets.
• Ensure compliance with company systems and procedures.

Skills

Communication skills

Organisational skills

Customer service

Sales experience

Education

Leaving Certificate

Third level qualification

Tools

MS Word

MS Excel

PowerPoint

Job description

FBD Holdings PLC in Ireland is seeking an Insurance Advisor to deliver excellent customer service, drive sales and support client retention across personal and commercial lines. You will work with a Team Leader, handle a high volume of calls, process policy amendments, and identify cross‑sell opportunities while maintaining compliance.

The role requires Leaving Certificate or equivalent, strong communication and organisational skills, and a proactive, energetic attitude with proficiency in MS