Insurance Client Service Coordinator – Remote-Eligible

Sun Life; Waterford; Hybrid; EUR 29,000 - 37,000; Full time

Job summary

Sun Life Ireland is seeking a customer service professional to support Sun Life U.S. clients with policy information and form requests. You will handle phone inquiries, provide accurate responses, and maintain strong security practices in a hybrid work setup.

The role emphasizes empathy, attentiveness, and effective communication in a fast-paced environment, with opportunities for growth and learning within the team.

Qualifications

• 1-2 years of customer service experience.
• Degree or equivalent preferred, not mandatory.
• Familiarity with insurance products is advantageous.

Responsibilities

• Deliver excellent client service for Sun Life U.S. policy inquiries.
• Assist clients in completing forms and accessing policy information.
• Maintain security and confidentiality of client data.
• Handle inquiries regarding policy values, illustrations and histories.
• Collaborate with internal teams to meet departmental goals.

Skills

Customer service

Multitasking

Communication

Teamwork

Problem-solving

Education

Degree or equivalent

Tools

MS Office

CRM software

Job description

Sun Life Ireland is seeking a customer service professional to support Sun Life U.S. clients with policy information and form requests. You will handle phone inquiries, provide accurate responses, and maintain strong security practices in a hybrid work setup.

The role emphasizes empathy, attentiveness, and effective communication in a fast-paced environment, with opportunities for growth and learning within the team.