Senior Client Experience Specialist (Remote)

Prudential Financial; Carnamogagh Lower; Remote; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Annual Leave 23 days

Pension scheme

Annual Bonus Programme

Shop LK vouchers

Life Assurance

Education Assistance

Job summary

PGIM Ireland seeks a Senior Customer Excellence Specialist to join our Group Insurance team. This fully remote role handles client inquiries, including billing, eligibility, and disability claims, while building strong relationships with Premier clients.

You will conduct professional on-camera calls with clients and brokers, collaborate across business units to resolve issues, and contribute to process improvements. Occasional on-site presence in Letterkenny may be required.

Qualifications

• 3–5 years of experience in customer service or operations, preferably within Group Insurance.

Responsibilities

• Serve as the designated contact for assigned clients, resolving service inquiries with professionalism and urgency.

Skills

Customer service

Operations

Communication

Time management

Relationship-building

Problem solving

Adaptability

Education

Bachelor’s degree preferred

Job description

PGIM Ireland seeks a Senior Customer Excellence Specialist to join our Group Insurance team. This fully remote role handles client inquiries, including billing, eligibility, and disability claims, while building strong relationships with Premier clients.

You will conduct professional on-camera calls with clients and brokers, collaborate across business units to resolve issues, and contribute to process improvements. Occasional on-site presence in Letterkenny may be required.