Infrastructure Operations Apprentice – IT & Networking

Electricity Supply Board; Dublin; On-site; EUR 18,000 - 24,000; Full time

Job summary

ESB is seeking an Infrastructure Operations Apprentice to develop alongside college training, supporting IT infrastructure including servers, networks and storage while learning from experienced engineers.

The role covers operational support, end-user service, provisioning of infrastructure components, and collaboration with network, cloud, and storage teams within ESB's IT and OT environments.

Qualifications

• Basic understanding of IT infrastructure concepts.
• Awareness of IT service management concepts.
• Strong problem-solving and attention to detail.
• Good communication and teamwork skills.
• Willingness to learn and develop technical skills.

Responsibilities

• Operational Support: assist with day-to-day operation of IT infrastructure platforms (servers, virtualization, networks, storage).
• Monitor system health, performance and availability; escalate issues as required.
• Support incident, problem and change management processes.
• Work with senior engineers to resolve service issues and restore service quickly.
• End-User & Service Support: provide basic technical support to users via service desk channels and assist with access management.

Skills

IT infrastructure concepts

IT service management concepts

Problem-solving

Communication & teamwork

Willingness to learn

Education

Relevant degree or apprenticeship

Tools

Microsoft 365

Job description

ESB is seeking an Infrastructure Operations Apprentice to develop alongside college training, supporting IT infrastructure including servers, networks and storage while learning from experienced engineers.

The role covers operational support, end-user service, provisioning of infrastructure components, and collaboration with network, cloud, and storage teams within ESB's IT and OT environments.