Information Technology Specialist

AVASO Technology Solutions Ltd; Limerick; On-site; EUR 42,000 - 65,000; Full time

Job summary

AVASO Technology Solutions Ltd in Limerick, Ireland, seeks an IT Support Field Technician (Onsite) with 4+ years of experience to join our site technology servicing team. The role covers desktop support, endpoint management, and hands-on IT service delivery at the client site.

You will handle VIP support, asset management, and coordination with backend teams for network/server tasks, while ensuring SLA targets and CSAT goals are met.

Qualifications

• 5+ years’ experience in IT support within a corporate enterprise environment.
• In-depth knowledge of Windows 7 and Windows 10 operating systems and remote access.
• Knowledge & experience with ServiceNow or similar ticketing system.
• Understanding of Active Directory.
• Experience with Microsoft server technologies including Office 365, SharePoint, DNS/DHCP.
• Self-disciplined and highly motivated.
• Ability to prioritise workload based on SLA’s and user impact.

Responsibilities

• Provide onsite IT support as the point of contact for the site.
• Troubleshoot desktop, laptops, and office IT with network/server support.
• Install software on end-user systems and servers when required.
• Onboard new users with assets and tools; assist with offboarding and asset sanitisation.
• Provide executive/VIP support and coordinate with backend teams for remote hand support.
• Manage ServiceNow tickets and coordinate with external vendors when engaged.
• Troubleshoot VPN, MS Windows 10, and MS Office 365 issues for end-users.
• Maintain asset stock, SOPs, and runbooks for global team use.

Skills

IT support experience

Windows 7/10 knowledge

Active Directory familiarity

ServiceNow ticketing

Office 365/SharePoint knowledge

VPN troubleshooting

Time management

English & Irish language proficiency

Tools

ServiceNow

SharePoint

Job description

Position: IT Support Field Technician (Onsite )

Location: Limerick, Ireland

Employment Type : Dispatch

Experience : 4+ years

Language Required: English (B2) & Irish (B2)

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.We are currently hiring for an experienced IT Support Field Technician to join our onsite support team in Limerick, Ireland.

KEY DUTIES/RESPONSIBILITIES:

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

• Provide technical support as point of contact for IT for the site.
• End-user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Executive / VIP support.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multi function Printers support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
• Handing tickets on ServiceNow or similar ticketing system.
• Troubleshooting VPN.
• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for end-users.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate inhouse IT projects.
• Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use
• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
• Should be leading the project support team
• Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination

DESIRED SKILLS & EXPERIENCE

• 5+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
• In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
• Knowledge & experience with ServiceNow or similar ticketing system.
• Understanding of Active Directory.
• Plant environment knowledge and Experience.
• Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
• Self-disciplined and highly motivated.
• Should be able to prioritise workload based on SLA’s and user impact.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.