IT Support Engineer

AVASO Technology Solutions Ltd; Dublin; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

AVASO Technology Solutions seeks a Level 2 Field Infrastructure Engineer in Dublin to deliver advanced onsite and remote support for network, end-user computing, and server/storage environments.

You will escalate to L3, implement approved changes, and work with service managers and customers to ensure stable, secure infrastructure operations.

Qualifications

• Bachelor's degree or equivalent IT/infrastructure experience.
• 4–7 years of infrastructure support with field exposure.
• Strong hands-on experience in networking, servers, and storage.
• Familiarity with ITIL incident, problem and change processes.

Responsabilités

• Provide advanced onsite and remote technical support for network, EUC, and server/storage environments.
• Act as escalation point for Level 1 technicians and coordinate with L3 teams.
• Execute approved changes, migrations, and site deployments.
• Document technical issues and create troubleshooting guides.
• Support audits, compliance checks, and service reviews.

Connaissances

Network troubleshooting

EUC support

Server support

Storage support

ITIL processes

Onsite/Remote work

Customer communication

Formation

Bachelor's degree in IT/Infrastructure

Outils

VMware

Hyper-V

Windows Server

Linux

SAN/NAS

VPN

Description du poste

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

Location:

Dublin, Ireland (Onsite/ Customer Locations with Remote Support Capability)

Position type:

Full-Time Contract

Job Summary

The Level 2 Field Infrastructure Engineer provides advanced onsite and remote technical support for network infrastructure, end-user computing (EUC), and server & storage environments. This role handles complex troubleshooting, executes approved changes, supports migrations and upgrades, and acts as the primary escalation point for Level 1 field technicians. The engineer works closely with L3 teams, service managers, and customers to ensure stable, secure, and optimized infrastructure operations.

Key Responsibilities

1. Network Support & Troubleshooting (L2)

• Troubleshoot complex LAN, WAN, Wi‑Fi, and VPN issues beyond L1 scope.


• Perform network diagnostics including latency, packet loss, routing, and VLAN issues.


• Execute approved configuration changes on switches, routers, firewalls, and wireless controllers.


• Support network migrations, cutovers, and site deployments.


• Coordinate with L3 teams for advanced routing, security, or design issues.

2. EUC Support & Escalations (L2)

• Handle escalated EUC issues related to OS, drivers, application compatibility, and performance.


• Support device lifecycle activities including refresh, upgrades, and bulk deployments.


• Troubleshoot M365, Outlook, Teams, OneDrive, and VPN client issues.


• Support Active Directory user/computer issues (passwords, group membership, GPO impact).


• Assist with endpoint security agents and device compliance issues.

3. Server Support (L2)

• Perform OS-level troubleshooting for Windows and Linux servers.


• Support virtualization platforms (VMware / Hyper‑V) for VM issues, snapshots, and resource alerts.


• Execute server patching, reboots, and maintenance activities.


• Assist with server provisioning, upgrades, and decommissioning.

4. Storage Support (L2)

• Troubleshoot storage connectivity and performance issues.


• Perform storage configuration tasks under change control (LUN mapping, disk expansion).


• Support SAN/NAS environments and coordinate with vendors if required.


• Assist with backup and restore validation activities.

5. Incident, Problem & Change Management

• Act as escalation point for L1 field engineers.


• Perform root cause analysis (RCA) for recurring incidents.


• Execute approved changes and participate in change planning.


• Support major incident bridges and provide technical updates.

6. Documentation & Knowledge Transfer

• Create and maintain technical documentation, SOPs, and troubleshooting guides.


• Review and improve L1 documentation and handover quality.


• Provide technical guidance and on-the-job coaching to L1 technicians.


• Interface directly with customer IT teams and stakeholders during onsite activities.


• Provide technical explanations, recommendations, and risk awareness.


• Support audits, compliance checks, and service reviews.


• Identify infrastructure risks, performance gaps, and improvement opportunities.


• Support automation, monitoring enhancements, and standardization initiatives.


• Stay current with evolving infrastructure technologies and best practices.

Required Skills & Qualifications

• Bachelor’s degree or equivalent experience in IT / Infrastructure.


• 4–7 years of experience in infrastructure support with strong field exposure.


• Strong hands-on experience in:


• Networking: Switching, routing, VLANs, Wi‑Fi, VPN


• Servers: Windows/Linux, virtualization (VMware/Hyper‑V)


• Storage: SAN/NAS fundamentals, disk & capacity management


• Solid understanding of ITIL processes (Incident, Problem, Change).


• Ability to work independently in onsite and remote scenarios.


• Strong customer communication and documentation skills.

Preferred Certifications:

• Microsoft (Windows Server, M365)


• VMware VCP (nice to have)


• ITIL Foundation

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.