IT Desktop Support Engineer – Sligo, Ireland (Backfill / On-Demand Service).

Axiom Technologies; Ireland; On-site; EUR 38,000 - 48,000; Full time

Job summary

Axiom Technologies is seeking a capable IT/Desktop Support professional to provide onsite/on-call end-user assistance in a dynamic corporate environment in Ireland. The role covers first- and second-level support for desktops, laptops, printers, and mobile devices, with emphasis on timely ticket handling and accurate issue resolution.

The position requires Windows/macOS/Linux OS knowledge, Office 365, and strong communication skills, along with experience using ServiceNow, Zendesk, or JIRA.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Hands‑on experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem‑solving abilities.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.

Skills

Customer-focused support

Strong communication

Troubleshooting

Windows/macOS/Linux basics

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Active Directory

SCCM/Intune

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Duration: Backfill (On-demand ticket basis)

Key Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Hands‑on experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem‑solving abilities.

Preferred

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions

• On‑site support is required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after‑hours support may be needed during maintenance windows or emergencies.

GDPR Notice: By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.

Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination‑free workplace.

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail].