Information Technology Desktop Support (Weekend Support/Backfill)

Sky Systems, Inc. (SkySys); Clonmel; On-site; EUR 32,000 - 42,000; Full time

Job summary

Sky Systems, Inc. (SkySys) in Clonmel, County Tipperary, Ireland, is seeking an IT Desktop Support Technician to provide hands-on desktop, printer, and peripheral support in a corporate environment.

The role requires weekend coverage and a proactive approach to troubleshooting hardware and software issues while assisting end-users. You will diagnose and repair hardware, support Windows and ideally macOS/Linux, perform Smart Hands tasks for network gear, and maintain clear incident records in

Qualifications

• 3+ years of IT field or desktop support experience.
• Strong hardware/software troubleshooting and end-user support.
• Basic understanding of LAN/WAN networking and TCP/IP.
• Experience with ticketing systems like ServiceNow or Remedy.

Responsibilities

• Provide on-site IT support for desktops, laptops, printers, and peripherals.
• Deliver desk-side support for Windows, and ideally macOS/Linux.
• Perform Smart Hands tasks for network hardware.
• Assist with basic LAN/WAN networking tasks.
• Resolve end-user issues related to connectivity (TCP/IP, DNS, DHCP, VPN, RDP).
• Maintain documentation and ticket updates (ServiceNow/Remedy).
• Communicate clearly with clients and teams.
• Manage workload independently and meet deadlines.
• Ensure customer satisfaction and professionalism.

Skills

IT field support

Desktop support

Hardware troubleshooting

LAN/WAN basics

VPN

RDP

DNS

DHCP

Ticketing systems

Smart Hands

Problem management

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

Job Type & Location: Onsite | Clonmel, Tipperary County, Ireland | Backfill/on need basis - Weekend Support

Job Summary:

We are seeking a skilled and proactive IT Desktop Support Technician to provide hands-on technical support for desktops, laptops, peripherals, and network devices in a corporate environment. The ideal candidate will have a strong background in troubleshooting hardware and software issues, supporting end-users, and ensuring smooth IT operations in compliance with company policies.

This role requires weekend support with the following schedule:

• Friday: 12:25 PM – 01:25 AM (Saturday)
• Saturday: 01:10 PM – 02:10 AM (Sunday)
• Sunday: 01:50 PM – 02:50 AM (Monday)

Key Responsibilities:

• Provide on-site IT infrastructure field support including hardware, software, and OS troubleshooting without violating hardware warranties or security compliance requirements.
• Install, troubleshoot, and repair desktops, laptops, printers, and other peripherals.
• Deliver desk-side support and PC break/fix services for Windows OS, and ideally MAC/Linux OS.
• Perform smart hands support for peripheral and network hardware such as routers, switches, wireless routers, firewalls, racks, cabinets, and data termination panels.
• Assist with basic LAN/WAN concepts and networking tasks under instruction.
• Resolve end-user issues related to network cabling and connectivity (TCP/IP, DNS, DHCP, VPN, RDP).
• Conduct root cause analysis of recurring issues and contribute to problem management and preventive actions.
• Maintain timely and accurate documentation and ticket updates using tools like ServiceNow or Remedy.
• Communicate clearly and effectively with clients and internal teams.
• Manage workload independently and meet task deadlines with a sense of urgency.
• Ensure consistent customer satisfaction and maintain professionalism at all levels of interaction.

Required Qualifications & Skills:

Technical Skills:

• Minimum 3 years of experience in IT field support or desktop support roles.
• Strong hardware/software troubleshooting skills, including hands-on repair of desktops, laptops, and peripherals.
• Basic understanding of LAN/WAN and TCP/IP networking.
• Familiarity with VPN, RDP, DNS, DHCP, and network troubleshooting tools.
• Ability to lift/move IT equipment up to 50 lbs.
• Knowledge of IT ticketing systems (e.g., ServiceNow, Remedy).
• Familiarity with Smart Hands support tasks.
• Experience in problem and incident management with a focus on preventive solutions.

Certifications (Preferred):

• Associate Degree in Electronics or related field.
• CompTIA A+ Certification.

Soft Skills:

• Excellent verbal and written communication.
• Strong interpersonal and customer service skills.
• Ability to interact with stakeholders at all organizational levels.
• Self-driven, result-oriented, and passionate about delivering quality support.
• Able to work independently and collaboratively within a team.
• Willingness to work flexible hours as required.