Impactful Fund Services Client Operations Associate

JPMorgan Chase & Co.; Dublin; On-site; EUR 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate in Fund Services Client Operations to help ensure high-quality services across mutual fund product offerings.

You will drive client issue resolution, execute client instructions, and provide timely status updates to clients, acting as an escalation point for fund accounting queries. The role involves coordinating with offshore Fund Accounting teams, maintaining strong relationships with internal partners, and performing QA controls to mitigate risk

Qualifications

• Relevant experience within fund accounting
• A strong sense of ownership and responsibility
• Strong organizational and time management skills
• Ability to interact efficiently with Clients and effectively manage client expectations
• Ability to manage the Clients change agenda with conflicting priorities
• Knowledge of key operations controls & workflow
• Strong written and verbal communication skills with complimentary presentation skills

Responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy
• Support the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement
• Ensure daily client instructions are appropriately captured in the NAV and internal escalations communicated to the client in a timely manner and followed to resolution
• Be a communication source for escalation of all issues, service updates, and progress updates for the Client
• Maintain an open and interactive relationship with internal partners including Client Services, Custody and Transfer Agency.
• Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter)
• Perform and oversee periodic Quality Assurance controls to mitigate Risk

Skills

Fund accounting

Client service

Organizational skills

Time management

Communication skills

Attention to detail

Stakeholder management

Job description

JPMorgan Chase & Co. is seeking an Associate in Fund Services Client Operations to help ensure high-quality services across mutual fund product offerings.

You will drive client issue resolution, execute client instructions, and provide timely status updates to clients, acting as an escalation point for fund accounting queries. The role involves coordinating with offshore Fund Accounting teams, maintaining strong relationships with internal partners, and performing QA controls to mitigate risk