Client Delivery Lead — Workplace Solutions

JPMorgan Chase & Co.; Cork; On-site; EUR 70,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Client Service Delivery Lead to own end-to-end service delivery for a defined portfolio of clients, ensuring satisfaction and successful delivery.

You will coordinate between clients and internal teams, oversee onboarding, governance, and escalation management. The role emphasizes driving standardization, process enhancements, and reporting key client metrics to senior leadership, with travel to client sites as required to support relationship management and

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• Excellent communication, presentation, and active listening skills.
• Strong analytical, numerical, documentation, and procedural management skills.
• Ability to work independently, manage competing priorities, and meet tight deadlines.
• CEP Level 1 qualification or willingness to obtain.
• Minimum of 3 years' experience managing or supporting a portfolio of clients.
• Demonstrated ability to collaborate across multiple teams and functions.

Responsibilities

• Manage end-to-end service delivery for an assigned portfolio of clients.
• Build and maintain strong client relationships, ensuring client satisfaction and successful delivery.
• Coordinate internal teams and stakeholders for seamless client requirements and service commitments.
• Oversee client governance activities, including events, calendar management, and runbooks.
• Drive client standardization initiatives aligned to the firm's service offering and objectives.
• Participate in onboarding projects, including leading client system training prior to go-live.
• Identify gaps in system functionality and opportunities for process improvement; elevate enhancement requests.
• Provide oversight of corporate actions in partnership with relevant teams.
• Act as first point of escalation for client issues and ensure timely resolution.
• Monitor, track, and present monthly client service metrics to senior management.
• Travel to client sites as required to support relationship management and service delivery.

Skills

Client Relationships

Service Delivery

Stakeholder Mgmt

Problem Solving

Project Coordination

Data Analysis

Process Improvement

Communication

Presentation Skills

Education

Bachelor's degree in Business/Finance or related field

CEP Level 1 qualification or willingness to obtain

Job description

JPMorgan Chase & Co. is seeking a Client Service Delivery Lead to own end-to-end service delivery for a defined portfolio of clients, ensuring satisfaction and successful delivery.

You will coordinate between clients and internal teams, oversee onboarding, governance, and escalation management. The role emphasizes driving standardization, process enhancements, and reporting key client metrics to senior leadership, with travel to client sites as required to support relationship management and