ETF Operations Specialist — Servicing & Impact

JPMorgan Chase & Co.; Dublin; On-site; EUR 42,000 - 60,000; Full time

Job summary

JPMorgan Chase & Co. Dublin is seeking a Fund Servicing Associate to support ETF lifecycle processing, settlement, and collateral activities within the ETF Operations team.

You will partner with internal and external stakeholders to reduce risk, improve client experience, and increase processing efficiency. This role provides meaningful exposure to innovative fund structures, new product enhancements, and scalable operating models as you grow your career at JPMorganChase.

Qualifications

• ETF servicing experience in operations, client service, fund accounting, or custody.
• Strong analytical and problem-solving skills; ability to investigate breaks and identify root causes.
• Proven ability to manage multiple tasks accurately and deliver results within deadlines.
• Strong collaboration skills and ability to influence across global teams.
• Experience interacting with clients and managing expectations with professionalism and urgency.
• Demonstrated ability to build and maintain relationships with internal and external stakeholders.
• Ability to drive initiatives forward in a cross-functional, matrixed environment.
• Adaptability in a fast-paced, changing environment.

Responsibilities

• Manage end-to-end ETF lifecycle processing from order placement through settlement.
• Monitor incoming cash receipts related to ETF orders and investigate exceptions.
• Manage incoming and outgoing collateral activity related to ETF orders.
• Analyze and troubleshoot Portfolio Composition File activity and related operational issues.
• Research and resolve client inquiries regarding trade and settlement activity within required timelines.
• Build relationships with ETF clients, authorized participants, and external vendors.
• Partner with internal teams across client service, custody, fund accounting, and the broader ETF organization.
• Drive efficiencies through process improvement, documentation, and control enhancements.
• Support new business initiatives and onboarding of authorized participants, partnering with product and technology on delivery.

Skills

ETF servicing experience

Analytical thinking

Multi-tasking

Client interaction

Stakeholder management

Collaboration across teams

Problem solving

Adaptability

Communication skills

Job description

JPMorgan Chase & Co. Dublin is seeking a Fund Servicing Associate to support ETF lifecycle processing, settlement, and collateral activities within the ETF Operations team.

You will partner with internal and external stakeholders to reduce risk, improve client experience, and increase processing efficiency. This role provides meaningful exposure to innovative fund structures, new product enhancements, and scalable operating models as you grow your career at JPMorganChase.