ICC Operations & Reporting Coordinator

Uisce Éireann; Dublin; On-site; EUR 42,000 - 66,000; Full time

Job summary

Uisce Éireann seeks an ICC Support Coordinator to ensure 24/7 operational coverage, admin support, and robust data reporting. You will manage shift rosters, document controls, and cross‑functional reporting while coordinating financial activities and meetings within the ICC/IOM teams.

You’ll drive efficiency through dashboards, SOPs, and structured data, contributing to the transition toward the Integrated Control Centre model and improved service reliability.

Qualifications

• Minimum 2 year’s experience in a complex operational environment, supporting a 24/7 operation.
• Strong administrative and financial coordination experience, including accurate record management and experience supporting activities such as purchase orders, invoices, expenditure tracking and general team administration.
• Strong proficiency in Microsoft Office Suite (Word, Outlook, PowerPoint, Excel) – experience with PowerBi will be an advantage.
• Proven ability to manage large volumes of information and data from multiple sources with accuracy and attention to detail.
• Strong demonstrated communication and coordination skills, with the ability to work effectively with shift teams and managers, coordinate meetings and actions, and provide reliable day-to-day administrative support with experience handling confidential or sensitive information.

Responsibilities

• Maintain ICC shift rota to ensure 24/7 operational coverage.
• Oversee time and attendance processes for shift teams, ensuring accuracy of timecards, leave balances, cover arrangements and compliance with policy.
• Act as documentation controller for ICC and IOM document libraries, ensuring version control, accessibility and compliance with quality and audit requirements.
• Maintain and continuously improve structured repositories, SOP catalogues and operational reference materials.
• Support the development and delivery of ICC and IOM reporting, including preparation of weekly, monthly and ad-hoc reports.
• Maintain trackers and dashboards used by shift teams and management to monitor operational performance, incidents and KPIs.
• Coordinate inputs from shift teams and IOM functions for consolidated reports and operational reviews.
• Process payments, invoices and purchase-order-related activities for IOM and ICC, ensuring timely submission and alignment with financial controls.
• Provide general administrative coordination across the IOM and ICC functions, including scheduling, logistics, communications and support for meetings, workshops and training sessions.
• Provide administrative and coordination support to cross‑functional IOM initiatives such as telemetry optimisation, alarm lifecycle governance, incident management, Gold onboarding and SNOW/IT workflows.
• Assist with data collection, validation and organisation for projects and service improvement activities.
• Contribute to the development of improved workflows and system processes as IOM transitions to the ICC operating model.

Skills

Shift planning

Administrative support

Data analysis

Report creation

Communication

Education

Bachelor's degree in Business/Engineering/Related field

Tools

Power BI

Oracle

ServiceNow

Microsoft Excel

Job description

Uisce Éireann seeks an ICC Support Coordinator to ensure 24/7 operational coverage, admin support, and robust data reporting. You will manage shift rosters, document controls, and cross‑functional reporting while coordinating financial activities and meetings within the ICC/IOM teams.

You’ll drive efficiency through dashboards, SOPs, and structured data, contributing to the transition toward the Integrated Control Centre model and improved service reliability.