Customer Service Advisor - 6 months contract

Cpl Group; Dublin; On-site; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Career Development

Wellness Programme

Employee Engagement

Employee Assistance Program (EAP)

Health plan

Bike-to-Work

Tax Saver

Diverse team

Job summary

Covalen is seeking a Customer Service Advisor to join our growing Irish market team. The role is based in Dublin 4, onsite, on a 6‑month contract, with hours 9:00–17:30, Monday to Friday. You will support a financial client, drive sales opportunities, and uphold Covalen values of Be Brave, Be Wise, Be Proud and Exceed.

The ideal candidate will multi-task, resolve issues quickly, and maintain excellent attention to detail while delivering on promises under pressure.

Qualifications

• Minimum 6 months experience in a customer facing role.
• Excellent communication in English (spoken & written) and interpersonal skills.
• Eligible to work in the Republic of Ireland and pass all background checks.

Responsibilities

• Manage inbound and outbound calls in an efficient and timely manner.
• Receive inbound calls from customers through a virtual call centre and answer various questions.
• Ensure customer records are up to date in accordance with CCMA/CPC regulations.
• Drive sales to achieve targets.
• Identify, convert, or refer new sales opportunities for Regulated and Non-Regulated products, including cross-selling.

Skills

Communication

Interpersonal skills

Attention to detail

Eager to learn

Job description

Customer Service Advisor

Location: Dublin 4, fully onsite

Contract: 6 months

Working Hours: Working hours will be Monday till Friday 9:00 AM to 5:30 PM

Covalen is an equal opportunity employer, a CPL company with over 25 years' experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities. To know more, click Life at Covalen

As a Customer Service Advisor, you will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed. The Covalen team are supporting a financial client with their growth in the Irish market. Covalen are growing their team to work in Financial Customer Support. The mission of the team is to provide best-in-class support to customers.

An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure.

Responsibilities:

• Manage inbound and outbound phone calls in an efficient and timely manner. Collating information from customers via these telephone calls.
• Receiving inbound calls from customers through a virtual call centre, answering various questions.
• Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.
• Drive sales to achieve targets.
• Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.

Requirements:

• Minimum 6 months experience in a customer facing role.
• Excellent communication (spoken & written English) and interpersonal skills.
• Eager to learn and grow with Covalen.
• Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.

Interview process:

• 1 Virtual interview with the Customer Operations team
• Online Tech and English language assessment

Benefits:

• Career Development
• Extensive training and access to Wellness Programme
• Employee Engagement Initiatives & Committees
• Employee Assistance Program (EAP)
• Hive Medical Cash Plan
• PRSA and Bike-to-Work Scheme
• Tax Saver Tickets
• Be part of a great, friendly and a diverse team

Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.