Hybrid ServiceNow Solutions Architect Lead ITSM & Platform

Fruition Group Ireland; Dublin; Hybrid; EUR 110,000 - 150,000; Full time

Job summary

Fruition Group Ireland's Dublin-based client is recruiting for a ServiceNow Solutions Architect in a perm role with hybrid working. You will design and maintain scalable ServiceNow platform architecture and lead the implementation of ITSM modules including Incident, Problem, Change, Request and CMDB.

You will develop enterprise reporting using Performance Analytics, dashboards and reporting tools, collaborate with stakeholders to translate requirements into effective technical solutions, and

Qualifications

• Extensive experience delivering ServiceNow solutions in enterprise environments.
• Strong understanding of ServiceNow architecture, capabilities, and best practices.
• Deep knowledge of IT Service Management processes and applications.
• Experience creating reports, dashboards, and metrics with ServiceNow tools.
• Proven ability to lead technical teams and complex implementations.
• Certifications CSA and CAD are preferred; CTA or equivalent is highly desirable.

Responsibilities

• Design and maintain scalable ServiceNow platform architecture aligned with business objectives.
• Lead implementation and optimization of ITSM modules (Incident, Problem, Change, Request, CMDB).
• Develop enterprise reporting using Performance Analytics, dashboards, and reporting tools.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Ensure governance, security, performance, and best practices.
• Design and manage integrations between ServiceNow and external enterprise applications.
• Provide technical leadership and mentoring to developers and project teams.
• Stay up to date with ServiceNow releases and best practices.

Skills

ServiceNow

ITSM

Platform architecture

Stakeholder management

Leadership/mentoring

Integrations

Education

ServiceNow CSA

ServiceNow CAD

CTA or equivalent

Job description

Fruition Group Ireland's Dublin-based client is recruiting for a ServiceNow Solutions Architect in a perm role with hybrid working. You will design and maintain scalable ServiceNow platform architecture and lead the implementation of ITSM modules including Incident, Problem, Change, Request and CMDB.

You will develop enterprise reporting using Performance Analytics, dashboards and reporting tools, collaborate with stakeholders to translate requirements into effective technical solutions, and